**Experienced Air Customer Service Agent – Remote US Opportunity**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our guests' expectations. As an Air Customer Service Agent, you'll play a vital role in ensuring our guests receive seamless support for their air travel arrangements. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a fast-paced environment, we encourage you to join our team.

• *About arenaflex**

arenaflex is a leading provider of exceptional travel experiences, with a rich history of innovation and customer-centricity. Our commitment to excellence has earned us a reputation as a trusted partner in the travel industry. As a member of our team, you'll be part of a dynamic and inclusive culture that values diversity, equity, and inclusion.

• *Responsibilities**

As an Air Customer Service Agent, you'll be responsible for providing exceptional support to our guests, travel agents, and airlines. Your key responsibilities will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, responding promptly and accurately to their queries and concerns.
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as required.
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realigning pricing within PNR to collect additional money outside final payment.
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assigning ancillary services to guests when requested.
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
• Researching air schedules booked for crew outside of budget.
• Processing last-minute crew changes in regards to air accommodations.
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
• Demonstrating commitment through behaviors and performance that are aligned with our core values.
• Exhibiting integrity, fairness, and professionalism in everyday conduct.
• Performing any additional duties as assigned by leadership.

• *Requirements**

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

• *What You Can Expect**

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family.
• Health benefits.
• 401(k) plan.
• Employee Stock Purchase Plan.
• Training & Professional Development.
• Tuition & Professional Certification Reimbursement.
• Rewards & Incentives.
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely.

• *Our Culture**

At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement, and our Core Values at: https://www.arenaflex.com/aboutus/culture-framework/.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

• *Americans with Disabilities Act (ADA)**

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

• *Apply Now**

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: