Executive Assistant – Global Merchant Services & Executive Operations Support Specialist

Join Arenaflex: Where Your Career Journey Takes Flight

Are you ready to be part of something extraordinary? At arenaflex, we believe that when individuals and organizations have the right support, they can achieve truly remarkable things. When you join the arenaflex family, you become part of a global and diverse community of colleagues with an unwavering commitment to supporting our clients, communities, and one another. Here, you'll learn and grow as we help you build a career path that is both interesting and meaningful to you, complete with benefits, programs, and flexibility that support your professional development.

At arenaflex, you'll be recognized for your contributions, service, and impact. Every colleague has the opportunity to participate in our company's success. Together, we'll win as one team, striving to uphold our company's values and strong commitment to delivering the world's best customer experience every single day. And we'll do it with the highest level of integrity, in an environment where everyone is seen, heard, and feels like they belong. Join arenaflex and let's lead the way together into the future of global financial services.

About the Global Merchant Services Division

The Global Merchant and Network Pricing (GMNP) team at arenaflex is responsible for the single largest source of revenue: Merchant Discount Income. This dynamic team utilizes Merchant Pricing to promote acceptance and grow coverage, to increase merchant satisfaction, and to drive Global Merchant Network Services (GMNS) revenue and profit growth. As an Executive Assistant reporting to the Vice President of Global Merchant Pricing - Americas, and supporting VP of NCG/RCCG/MA&SE, you will play a critical role in ensuring the operational excellence of this vital business unit.

This position offers an exceptional opportunity to work directly with senior leadership, gain exposure to high-level strategic initiatives, and develop expertise in one of the most revenue-critical functions within arenaflex. You'll be the essential backbone that enables our executive team to focus on what matters most – driving business success and delivering value to our merchant partners worldwide.

What You'll Do: Key Responsibilities

As an Executive Assistant at arenaflex, you will be the cornerstone of administrative excellence for our executive leadership team. Your contributions will be fundamental to the smooth operation of the Global Merchant Pricing division. Here's what you can expect:

• Calendar Mastery: Orchestrate, confirm, and proactively manage detailed schedules, handling all aspects of complex senior-level meetings and related logistics. You'll coordinate across multiple time zones and ensure every meeting is perfectly prepared.


• Communication Hub: Place, receive, and manage a high volume of calls and messages, acting as a professional first point of contact for executives and stakeholders at all levels.


• Travel Coordination Expert: Schedule and direct high volume of complex international and domestic travel including flights, hotels, and ground transportation; coordinate essential passport/visa documentation. You'll ensure our executives travel seamlessly anywhere in the world.


• Document Management: Perform general tasks including, but not limited to, drafting correspondence, file organization, researching requested information, filing, and preparing pre-meeting review materials.


• Financial Administration: Prepare travel and expense reports on a timely basis, ensuring accuracy and compliance with company policies.


• Confidentiality Champion: Exercise discretion in handling highly sensitive and confidential information, maintaining the highest standards of professional judgment.


• Internal Communications: Develop and execute employee communications, including but not limited to, planning of Town Halls, executive updates, and conference calls.


• Project Support: Other related tasks and duties as assigned, contributing to the overall success of the executive team.

What We're Looking For: Qualifications

Essential Qualifications

• Exceptional ability to handle multiple tasks efficiently and effectively while meeting tight deadlines in a fast-paced environment.


• Must be a self-starter with excellent judgment and prioritization abilities – you should be able to anticipate needs before they arise.


• Bilingual with the ability to communicate in Spanish (Preferred) – fluency in both English and Spanish will be a significant advantage in our diverse global environment.


• Demonstrated ability to exercise good judgment, act independently, and be creative in problem-solving.


• Excellent communicator with the ability to influence and collaborate at all levels of the organization, from entry-level associates to C-suite executives.


• Strong organizational skills, high attention to detail, and the ability to remain calm under pressure – composure is key in our dynamic environment.


• Demonstrated personal excellence and strong work ethic with an exceptional drive to succeed and a will to win.


• Proficient in the use and applications of arenaflex systems and processes, with a quick learning curve for new technologies.

Preferred Qualifications

• Previous experience supporting senior executives in a corporate environment, preferably within financial services or fintech.


• Understanding of global business operations and cross-cultural communication.


• Advanced proficiency in productivity tools such as Microsoft Office Suite, Google Workspace, and virtual collaboration platforms.


• Experience with complex calendar management and international travel coordination.


• Knowledge of expense reporting systems and corporate travel platforms.

Skills & Competencies for Success

To thrive as an Executive Assistant at arenaflex, you'll need to bring your A-game every day. Here are the core competencies that set our top performers apart:

• Proactive Problem-Solving: Anticipate challenges and develop solutions before they become issues. The best Executive Assistants don't just react – they stay ahead of the curve.


• Emotional Intelligence: Navigate sensitive situations with tact, diplomacy, and empathy. You'll work with people from all backgrounds and seniority levels.


• Time Management Mastery: Prioritize effectively and execute efficiently. With multiple competing demands, your ability to manage time will be crucial.


• Adaptability: Thrive in a rapidly changing environment. Our business needs evolve quickly, and so must your approach to supporting our leaders.


• Discretion & Integrity: Handle confidential information with the utmost care. Trust is the foundation of this role.


• Stakeholder Management: Build strong relationships across the organization. You'll be the bridge connecting executive leadership with the broader team.

Career Growth & Development Opportunities

At arenaflex, we believe in investing in our people. As an Executive Assistant in our Global Merchant Services division, you'll have access to a wealth of opportunities for professional growth and development:

• Leadership Exposure: Work directly with VP-level executives, gaining unparalleled insight into strategic decision-making and business operations.


• Skill Development: Access comprehensive training programs designed to enhance your administrative, communication, and leadership skills.


• Career Pathways: Many of our senior leaders started in administrative roles. Your path to broader responsibilities could include roles in Operations, Project Management, or Business Development.


• Networking: Build relationships across departments and geographies, expanding your professional network within one of the world's most respected financial institutions.


• Mentorship: Connect with experienced professionals who can guide your career trajectory and help you achieve your goals.

Work Environment & Culture

Life at arenaflex is about more than just work – it's about being part of a community that values each individual and their contribution. Here's what you can expect:

• Inclusive Environment: We celebrate diversity and ensure everyone feels they belong. Your unique perspective and background are welcomed and valued.


• Collaborative Culture: Teamwork makes the dream work. You'll find colleagues ready to support and collaborate with you.


• Work-Life Balance: We understand that productivity requires balance. Our flexible arrangements help you maintain harmony between work and personal life.


• Innovation Focus: We're always looking for better ways to serve our customers and support our people. Your ideas matter and can make an impact.


• Recognition & Rewards: Your hard work doesn't go unnoticed. We have robust recognition programs to celebrate achievements big and small.

Compensation & Benefits

We recognize that great talent deserves great rewards. The starting salary for this position ranges from $25-$35 per hour, depending on experience and qualifications. But that's just the beginning – our comprehensive benefits package includes:

• Competitive Compensation: Industry-leading pay with annual performance reviews and potential for increases.


• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus wellness programs to support your physical and mental health.


• Financial Security: 401(k) retirement plan with company matching, life insurance, and disability coverage.


• Paid Time Off: Generous vacation policy, personal days, and holidays to help you recharge.


• Professional Development: Tuition reimbursement, certification support, and continuous learning opportunities.


• Employee Perks: Exclusive discounts, entertainment offers, and special events just for arenaflex team members.

Join the Arenaflex Family Today

If you're a proactive, highly organized professional who thrives in a fast-paced environment and is excited about supporting executive leadership, we want to hear from you! This is your opportunity to be part of something bigger – to contribute to a team that's transforming the way businesses operate globally.

At arenaflex, we don't just offer jobs – we offer careers with purpose. You'll grow, you'll learn, you'll make meaningful connections, and you'll make an impact. Every day brings new opportunities to excel and lead the way.

Don't miss this chance to take your career to new heights. Apply now and discover why so many talented professionals have chosen to build their futures with arenaflex. We have you covered – and we can't wait to see what we'll accomplish together!

Apply today and start your journey with arenaflex – where your potential meets our opportunity.