Evening Shift Healthcare Customer Support Specialist & Data Entry Professional – Orthopedic/DME Industry (Remote Position)

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Join Our Growing Team at arenaflex

Are you passionate about helping others while working in a dynamic, fast-paced healthcare environment? Do you thrive in evening hours and excel at delivering exceptional customer support while maintaining meticulous attention to detail? If so, arenaflex invites you to apply for our exciting opportunity as a Healthcare Customer Support & Data Entry Specialist. This remote position offers the unique chance to support our two distinguished e-commerce businesses: one specializing in orthopedic bracing and medical devices, and another in premium athletic footwear and sports apparel.

At arenaflex, we believe that behind every product we deliver, there is a person relying on us for their mobility, comfort, and recovery. Our mission is to provide top-tier customer experiences while simplifying the complexities of orthopedic and athletic product selection. As a member of our team, you will play a critical role in ensuring that every customer receives the guidance, support, and service they deserve—all from the comfort of your own home during our evening operating hours.

This position is ideal for individuals who possess prior experience in the orthopedic, DME (Durable Medical Equipment), or medical device industries and are looking for a flexible remote work arrangement. If you have hands-on knowledge of bracing products, fitting techniques, and enjoy combining your customer service expertise with data entry precision, we want to hear from you!

Position Overview

As a Healthcare Customer Support & Data Entry Specialist at arenaflex, you will serve as the frontline ambassador for our brand during our evening operating hours. Your primary responsibilities will include handling customer inquiries across multiple channels, processing orders with accuracy, and performing ongoing data entry tasks during periods of lower call volume. This role is essential to maintaining our reputation for exceptional service and operational excellence.

You will work remotely during our peak evening hours, providing knowledgeable support to customers seeking orthopedic products, athletic gear, and medical devices. Your expertise will help customers make informed decisions about product selection, sizing, and usage—all while contributing to the efficient management of our digital order processing systems.

Key Responsibilities

Your day-to-day duties will encompass a wide range of customer service and administrative functions. Below is a comprehensive breakdown of what you can expect in this role:

Customer Communication & Support

• Handle all incoming telephone calls with professionalism, courtesy, and efficiency, ensuring every caller receivesprompt and helpful assistance.


• Return all missed calls promptly within the same business day, maintaining our commitment to responsive customer care.


• Respond to customer messages across multiple communication channels including phone, email, and live chat, ensuring timely and accurate responses.


• Provide knowledgeable product support for our orthopedic bracing and medical device inventory, including detailed fitting guidance, size recommendations, and product comparisons.


• Address customer concerns with empathy and problem-solving skills, working toward satisfactory resolutions while maintaining positive relationships.

Order Processing & Management

• Process and manage digital orders with precision and efficiency, ensuring all details are entered accurately into our order management systems.


• Verify order information including product specifications, shipping addresses, and payment details to minimize errors and returns.


• Coordinate with the warehouse and fulfillment teams to ensure seamless order execution and timely shipping.


• Monitor order status and provide customers with updates regarding shipment tracking, delivery expectations, and any potential delays.

Data Entry & Administrative Tasks

• Perform ongoing data entry tasks during call downtimes, maintaining exceptional accuracy and organization in all records.


• Update and maintain customer databases with current contact information, order history, and interaction notes.


• Input product information including inventory details, pricing updates, and product descriptions into our systems.


• Generate reports related to order processing, customer inquiries, and daily operations as needed.


• Ensure data integrity by regularly reviewing entries for accuracy and consistency.

Team Collaboration & Communication

• Maintain clear and proactive communication with team members and management regarding customer issues, escalations, and resolutions.


• Participate in team meetings and training sessions to stay current on product knowledge, policies, and best practices.


• Contribute to process improvement suggestions based on customer feedback and operational observations.


• Adhere to company policies and standards regarding customer interactions, data handling, and security protocols.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

• Prior experience in the orthopedic bracing or DME (Durable Medical Equipment) industry is strongly preferred. Familiarity with medical device distribution, orthotics, or prosthetic products will be highly valued.


• Hands-on knowledge of brace types, brands, and fitting techniques is essential. You should be comfortable guiding customers through product selection based on their specific needs and medical requirements.


• Familiarity with medical billing and coding (L-codes) and insurance processes is a significant plus. Understanding how orthopedic products are billed to insurance providers will enhance your effectiveness in this role.


• Experience in O&P (Orthotics & Prosthetics) clinics, chiropractic or orthopedic offices, or medical equipment suppliers is highly valued and will provide you with a strong foundation for success.


• Strong organizational and data entry skills with exceptional accuracy. You must be detail-oriented and capable of maintaining error-free records even during busy periods.


• Proficiency with Microsoft Excel, Word, and multiple web-based systems is required. You should be comfortable navigating software platforms, learning new systems quickly, and adapting to technological changes.


• Excellent verbal and written communication skills in English. You must be able to articulate information clearly, professionally, and persuasively.


• Must have a quiet, distraction-free workspace and be available at the computer for the full shift. A dedicated home office environment is essential for maintaining focus and productivity.

Preferred Skills & Competencies

In addition to the essential qualifications, the following skills and competencies will help you excel in this role:

• Problem-solving abilities: You should be able to assess customer issues quickly and develop effective solutions while maintaining a positive attitude.


• Time management skills: The ability to prioritize tasks, manage multiple responsibilities, and meet deadlines is crucial in this hybrid customer service and data entry role.


• Technical aptitude: Comfort with learning new software, navigating CRM systems, and utilizing various digital tools will contribute to your success.


• Self-motivation: As a remote employee, you must be able to work independently with minimal supervision while staying engaged and productive throughout your shift.


• Adaptability: The ability to handle unexpected situations, shifting priorities, and evolving customer needs is essential.


• Empathy and patience: Understanding customer frustrations and responding with compassion, especially when dealing with medical or mobility-related concerns, is vital.

Work Schedule & Compensation

Schedule: Sunday through Thursday, 3:00 p.m. – 11:00 p.m. EST. This evening shift position offers a unique work-life balance, perfect for those who prefer daytime flexibility or are looking to avoid traditional morning commutes.

Compensation: $13.00 – $15.00 per hour, commensurate with experience and qualifications. As a 1099 Contract Labor employee, you will have the opportunity to manage your own taxes and enjoy the flexibility of independent contractor status.

Employment Type: Full-time, Contract. This position offers consistent weekly hours and the stability of long-term employment with a growing industry leader.

Why Join arenaflex?

At arenaflex, we are committed to fostering a supportive, collaborative, and growth-oriented work environment. Here are some of the benefits and opportunities you can expect when you join our team:

Career Development & Growth Opportunities

We believe in investing in our employees' professional growth. As part of our team, you will receive comprehensive training on our products, systems, and customer service best practices. This role provides a solid foundation for advancement within the healthcare, e-commerce, or medical device industries. Top performers may have opportunities to transition into supervisory roles, specialize in insurance billing and claims processing, or take on additional responsibilities within our expanding organization.

Work-Life Balance & Flexibility

Our remote work arrangement allows you to eliminate commute time and work from the comfort of your home. You will enjoy a consistent schedule that supports work-life balance, with evenings free for personal commitments, family time, or continuing education.

Industry Experience

By joining arenaflex, you will gain invaluable experience in the orthopedic and DME industry, working alongside professionals who are passionate about improving patients' quality of life through high-quality medical and athletic products. This experience will strengthen your resume and open doors to future career opportunities in healthcare, medical devices, and consumer retail.

Comprehensive Training

While prior industry experience is preferred, we are committed to setting you up for success. You will receive thorough training on our product catalog, order management systems, customer service protocols, and data entry procedures. Our supportive team environment ensures you never feel alone in tackling new challenges.

What We're Looking For

We are seeking a reliable and detail-oriented professional who is ready to make a meaningful impact in the lives of our customers. The ideal candidate will combine technical knowledge of orthopedic and medical products with exceptional interpersonal skills and unwavering commitment to accuracy.

If you are someone who takes pride in delivering outstanding customer experiences, thrives in a structured evening schedule, and possesses the organizational skills to balance multiple tasks effectively, you will find a rewarding career at arenaflex.

How to Apply

If you are excited about this opportunity and meet the qualifications outlined above, we encourage you to apply today. After submitting your application through Indeed, qualified candidates will be directed to complete our assessment to help us get to know you better.

Take the first step toward joining our team and discover why arenaflex is a leader in orthopedic bracing, medical devices, and athletic products. We look forward to reviewing your application and potentially welcoming you to our family!

Apply now and become part of a team that makes a difference, one customer at a time.