Eligibility Advisor I - Temporary

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<span class="jobdescription"><p><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif">Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the <a href="https://www.hhs.texas.gov/about/jobs-hhs/benefits-working-hhs" target="_blank" rel="noopener">Benefits of Working at HHS webpage</a>.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><strong>Functional Title: </strong>Eligibility Advisor I - Temporary<strong> <br>Job Title: </strong>Eligibility Advisor I<strong> <br>Agency: </strong>Health & Human Services Comm<strong> <br>Department: </strong>TW Reg 04 EOAPD<strong> <br>Posting Number: </strong>15850<strong> <br>Closing Date: </strong>05/10/2026<strong> <br>Posting Audience: </strong>Internal and External<strong> <br>Occupational Category: </strong>Community and Social Services<strong> <br>Salary Range: </strong>$2,953.25<strong> </strong>- $4,365.66<strong> <br>Pay Frequency: </strong>Monthly<strong><br>Salary Group: </strong>TEXAS-B-13<strong> <br>Shift: </strong>Day<strong> <br>Additional Shift: </strong><strong> <br>Telework: </strong>Eligible for Telework<strong> <br>Travel: </strong>Up to 10%<strong> <br>Regular/Temporary: </strong>Temporary<strong> <br>Full Time/Part Time: </strong>Full time<strong> <br>FLSA Exempt/Non-Exempt:</strong> Nonexempt <strong><br>Facility Location:</strong>  <strong><br>Job Location City:</strong> SULPHUR SPRINGS <strong><br>Job Location Address:</strong> 1400 COLLEGE ST STE 111 <strong><br>Other Locations:</strong> Linden; Mount Vernon <strong><br>MOS Codes:</strong> No military equivalent <br> <br> <br> <br><br></span><br><br></p><p style="margin:6.0pt 0.0in 12.0pt;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Brief Job Description:</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">This is a temporary position that is expected to end on 08/31/2027.  Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><span style="line-height:120%">We want you to join our team!</span></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">The Eligibility Advisor I position consists of three job classifications; Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Essential Job Functions (EJFs):</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions:</span></p> <ul style="margin-bottom:0.0in;margin-top:8.0px"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Compute and authorize benefits based on eligibility determination. </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Perform other duties, as assigned. </span></li> </ul> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Knowledge, Skills and Abilities (KSAs):</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">In addition to the above listed functions, the following knowledge, skills, and abilities are needed:</span></p> <ul style="margin-bottom:0.0in;margin-top:8.0px"> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Read, understand, apply, and explain detailed regulations and policies. </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Perform basic arithmetic functions.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Manage time efficiently by establishing priorities in accordance with importance of deadlines.</span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Establish and maintain effective work relationships with others. </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Ability to communicate effectively both verbally and in writing. </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Follow written and oral directions and instructions. </span></li> <li style="margin:6.0pt 0.0in 6.0pt 0.0px;line-height:120%;font-size:11.0pt;font-family:Verdana, sans-serif"><span style="font-size:12.0pt;line-height:120%">Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.</span></li> </ul> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Registrations, Licensure Requirements or Certifications:</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">N/A</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Initial Screening Criteria:</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Applicants must meet the following education and experience requirements:</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Education: </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">High School Diploma or GED equivalent is required. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Experience: </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Thirty (30) semester or forty-five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><strong><u><span style="line-height:120%">Additional Information:</span></u></strong></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.  Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">This posting may be used to fill positions in other locations within the region, as vacancies occur.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Applicants selected for hire will be required to pass a fingerprint criminal history background check.</span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"><span style="line-height:120%">Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. </span></p> <p style="margin:12.0pt 0.0in;line-height:120%;font-size:12.0pt;font-family:Verdana, sans-serif"> </p><p><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif">Review our <a style="color:blue;text-decoration:underline" href="https://ng.accesshr.hhsc.state.tx.us/user_guides/documents/Tips%20for%20Success%20When%20Applying%20at%20DFPS_%20DSHS_%20and%20HHSC.pdf" target="_blank" rel="noopener">Tips for Success when applying for jobs at DFPS, DSHS and HHSC</a><span class="MsoHyperlink" style="color:blue"><u style="text-decoration:underline"><span style="text-decoration:none">.</span></u></span></span></span></p> <p> </p> <p><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><strong><span style="color:black">Active Duty, Military, Reservists, Guardsmen, and Veterans</span></strong><span style="color:black">:</span></span></span></p> <p><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="color:black">Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at </span><a style="color:blue;text-decoration:underline" href="https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/" target="_blank" rel="noopener">Texas State Auditor's Office - Job Descriptions</a>.</span></span></p> <p> </p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline"><strong><span style="color:black">ADA Accommodations:</span></strong></span></span></span></p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline"><span style="color:#0d0d0d">In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</span></span></span></span></p> <p> </p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline"><strong><span style="color:black">Pre-Employment Checks and Work Eligibility:</span></strong></span></span></span></p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline"><span style="color:#0d0d0d">Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.</span></span></span></span></p> <p class="paragraph"> </p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline">HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. <a style="color:blue;text-decoration:underline" href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uscis.gov%2Fsites%2Fdefault%2Ffiles%2Ffiles%2Fform%2Fi-9.pdf&data=05%7C01%7CJoann.Walker%40dfps.texas.gov%7Caeee6740fb464b51a72a08da3cff25d3%7C0915ef3812cd4561ab809c7f41bfb31e%7C0%7C0%7C637889363785375919%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vA6dFbaAUdZ6oCbSKslzR3%2F8xTEAzjkwTrQEIFYxnfU%3D&reserved=0" target="_blank" rel="noopener">Download the I-9 Form</a></span></span></span></p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline"><strong><span style="color:black">Telework Disclaimer:</span></strong></span></span></span></p> <p class="paragraph"><span style="font-size:16.0px"><span style="font-family:Verdana, Geneva, sans-serif"><span style="vertical-align:baseline">This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.</span></span></span></p> </span>

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