Director Workforce Management Engagement Leader

What you will be doing:

This position is responsible for planning, executing, and overseeing Premier Workforce Management (WFM) Technology Solutions to members (clients). The role includes responsibilities for member activities such as technology and WFM program implementation, solution adoption, solution advocacy, member retention, and customer satisfaction.

This position requires frequent communication with stakeholders and economic buyers etc., with focus on tracking and sharing member outcomes (e.g., cost management) to demonstrate value of Premier’s WFM Technology Solutions. This position will ensure a subset of our largest, strategic members are maximizing the value of the Premier relationship, with a significant focus on understanding member’s strategic goals and aligning Premier’s WFM Technology Solutions to those goals.

Clearly articulating ROI/Value in coordination with member stakeholders
Relationship development and growth with member stakeholders
Renewal rate with increase in contract dollars versus a write down
Support identification of additional services needed that would drive additional value for member
Net Promoter Score (economic buyer and other stakeholders) for accounts served

This position functions internally and externally in collaboration with the workforce management team (Workforce Management Technical Team and Advisory Services); Premier account teams; product management; hospital executives (C-Suite) and other stakeholders to ensure client issues are resolved and required deliverables are met.

This position works in collaboration with these teams to ensure customer service and value provided exceeds customer expectations. Must maintain product and service knowledge and technical competency for Operations Advisor to function in consultative service delivery model.

Key Responsibilities

Responsibility #1– 40%

Lead pre/during/post launch implementation activities for new contract execution, serving as SME for

Consult with new member stakeholders to understand business objectives and business processes
Counsel member stakeholders on best practices related to member objectives and processes and align

Document the value and ROI a customer should receive based on implemented interventions
Lead member interviews across to accurately facilitate implementation
Develop and document system improvement plans to support member objectives and yield performance improvement

Responsibility #2 – 40%

Lead post-implementation activities to drive member value from using Premier WFM Technology Solutions.
Develop and grow ongoing relationship with member stakeholders, and meet on regular cadence to understand business objectives and business processes
Counsel member stakeholders on best practices related to member objectives and processes and align

Document the value and ROI with member stakeholders
Develop and document system improvement plans to support member objectives and yield performance improvement

Maintain member reference account list

Responsibility #3 – 20%

Provide education and coaching to more junior WFM Engagement Leaders
Participate in “OnePremier” WFM Better Practice governance process
Develop “OnePremier” standards for WFM Better Practice approach
Develop Thought Leadership with other Premier SME’s

Identify better practices across healthcare as well as outside healthcare

Required Qualifications

Work Experience:
Years of Applicable Experience - 7 or more years

Education:
Bachelors (Required)

Preferred Qualifications

Business Analytics
Member Engagement
Project Management
Exceptional Leadership Skills
Client management skills
Organizational and interaction skills

Workforce Management experience in healthcare
Experience utilizing OperationsAdvisor
Demonstrated experience actively and effectively engaging with senior leadership
Experience using several of the following software’s solution (Salesforce, Dynamics, Smartsheet, SCA, SA, SCM, VA, ABI, Premier ERP MM, Lawson MM, Peoplesoft MM, Workday MM, GHX, CPSI, Tableau)

BS in Industrial Engineering, Financial, or related field
Master's in healthcare, Industrial Engineering, or related field
Project Management certification

Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: Remote

Travel Requirements: Travel 1-20% within the US

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $113,000 - $188,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

· Health, dental, vision, life and disability insurance

· 401k retirement program

· Paid time off

· Participation in Premier’s employee incentive plans

· Tuition reimbursement and professional development opportunities

Director Workforce Management Engagement Leader

Travel Requirements: Travel 1-20% within the US

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