Customer Support Specialist – Holistic Healthcare Platform | Practitioner Success Advocate

• --

Join the arenaflex Mission: Revolutionizing Holistic Healthcare Through Technology

Are you passionate about transforming the way people access holistic and integrative healthcare? Do you believe in the power of wellness modalities like acupuncture, chiropractic care, massage therapy, and nutrition to improve lives? If so, arenanflex is looking for a dedicated Customer Support Specialist to join our growing team and help us build the operating system for holistic healthcare.

The healthcare landscape in the United States is evolving rapidly. With more than 65% of American adults living with chronic diseases and an increasing number of people seeking proactive, wellness-oriented approaches to their health, the demand for holistic care has never been greater. Yet, despite the presence of over one million practitioners offering valuable services in fields like acupuncture, chiropractic care, massage therapy, and nutrition, much of this potential remains untapped. At arenaflex, we believe that with better technology and user experience for both consumers and practitioners, holistic care will be recognized as a more effective model of primary healthcare—and we're building the platform to make that vision a reality.

Today, more than 4,000 practitioners are offering their services through the arenaflex platform, connecting with health-conscious consumers who are seeking alternatives to traditional medical approaches. We've already made significant strides in our mission, and we're just getting started. We're looking for a Customer Support Specialist who shares our passion for wellness and is excited to help practitioners succeed while contributing to a company that is truly making a difference in the world of healthcare.

About the Role

As a Customer Support Specialist at arenaflex, you'll play a critical role in our customer success team. This position offers a unique blend of traditional customer service and proactive customer success, making it ideal for someone who thrives in a fast-paced, dynamic startup environment. You'll be the face of arenaflex for our community of holistic practitioners, providing the support they need to grow their businesses and deliver exceptional care to their clients.

What You'll Be Doing

• Responding to Support Tickets: Handle inbound inquiries from practitioners via email, chat, and our platform's support system. You'll troubleshoot technical issues, answer questions about platform features, and ensure every practitioner receives timely, helpful responses.


• Payment Processing & Tracking: Assist with monitoring client payments, resolving billing discrepancies, and ensuring seamless financial transactions for our practitioners. Accuracy and attention to detail are crucial in this area.


• Onboarding New Practitioners: Host live onboarding sessions over Zoom to help new practitioners get started on the arenaflex platform. You'll walk them through setup, explain key features, and set them up for success from day one.


• Ongoing Support Calls: Conduct regular check-in calls with practitioners to understand their needs, gather feedback, and help them maximize the value they get from our platform.


• Cross-Functional Collaboration: Work closely with our product, engineering, and marketing teams to relay practitioner feedback, identify bugs, and contribute to continuous improvement of the arenaflex experience.


• Ad-Hoc Projects: Embrace the entrepreneurial spirit of a growing startup. You'll tackle various tasks as they arise, from content creation to process improvements, always with a growth mindset.

What We're Looking For

We're seeking a self-starter who is fluent in the language of wellness and has a proven track record of delivering outstanding customer service. The ideal candidate will be comfortable wearing multiple hats, solving problems independently, and continuously learning in a rapidly evolving industry.

Essential Qualifications

• Minimum 2 Years of Customer Service Experience: You've worked in a customer-facing role and understand how to handle diverse inquiries with professionalism and empathy.


• Passion for Wellness & Mission Alignment: You genuinely believe in the value of holistic healthcare and are excited about contributing to our mission of transforming primary medicine.


• Strong Communication Skills: You can articulate ideas clearly, write polished responses, and adapt your communication style to different audiences—both in writing and verbally.


• Autonomous & Self-Starter Mindset: You don't wait for instructions; you take initiative, figure things out, and get stuff done. You're comfortable working independently and take ownership of your responsibilities.


• Team Player Attitude: You're eager to collaborate with colleagues, share knowledge, and contribute to a positive team culture.


• Growth Mindset: You're committed to continuous learning and personal development. You view challenges as opportunities to grow and improve.

Preferred Qualifications

• Experience in the wellness, health, or holistic care industry


• Background in SaaS or marketplace platforms


• Familiarity with tools like Zendesk, Intercom, or similar customer support platforms


• Experience hosting live webinars or onboarding calls


• Basic understanding of payment processing and billing systems

Why Join arenaflex?

At arenaflex, we're not just building a company—we're building a movement. We believe that holistic healthcare represents the future of medicine, and we're creating the technology infrastructure to support that transformation. When you join our team, you become part of something bigger than yourself. Here's what you can expect:

Meaningful Work

Every interaction you have with a practitioner contributes to our larger mission of making holistic care accessible to more people. You'll be supporting practitioners who are making a real difference in their communities, and you'll see the direct impact of your work on the growth of holistic healthcare nationwide.

Career Growth Opportunities

As a fast-growing startup, arenaflex offers ample opportunities for professional development and career advancement. You'll gain exposure to multiple aspects of the business, from customer success to product development, and develop skills that will serve you throughout your career. Top performers will have the chance to take on increased responsibilities and potentially transition into leadership roles within the customer success organization.

Work Environment & Culture

We maintain a dynamic, entrepreneurial culture that values hard work, creativity, and results. Our team is passionate about what we do, and we're committed to winning together. We believe in the power of collaboration and transparency, and we foster an environment where everyone's voice matters. While we take our mission seriously, we also know how to have fun and celebrate our wins along the way.

We're a distributed team with flexibility to work remotely, and we maintain a strong virtual presence to stay connected. Whether you're based in Austin or working from anywhere in the US, you'll be fully integrated into our team and culture.

Compensation & Benefits

We offer a competitive starting salary of $32,000-$36,000 per year, reflecting our commitment to attracting talent who are excited about our mission. In addition to base compensation, we provide a comprehensive benefits package designed to support your well-being:

• Wellness Stipend: $300 per month to invest in your personal health and well-being—whether that's massage therapy, acupuncture, yoga, gym memberships, or other wellness activities that support your holistic health.


• Team Breathwork Sessions: Three times per week, we come together for guided breathwork sessions. This is part of our commitment to practicing what we preach—supporting the well-being of our team members.


• Paid Time Off: 15 days of paid time off per year, so you can rest, recharge, and maintain balance in your life.


• Stock Options: As a growing startup, we offer equity participation, giving you a stake in arenaflex's future success.


• Paid Holidays: We observe major holidays throughout the year.

Our Team

arenaflex is a lean, high-performing team of 11-50 employees who are united by our shared vision of transforming healthcare. We value diversity of thought, background, and experience, and we believe that different perspectives make us stronger. We're a team that challenges each other to be better, supports one another through challenges, and celebrates our successes together.

How to Apply

If you're ready to join a team that's making a real difference in the world of healthcare, we'd love to hear from you. This is a contractor position that offers flexibility and the opportunity to contribute to something meaningful.

To apply, please submit your resume and a brief message explaining why you're excited about the arenaflex mission and why you'd be a great fit for this role. We're looking for candidates who are passionate about wellness, thrive in startup environments, and are ready to make an impact.

Don't miss this opportunity to be part of something big. Apply today and help us revolutionize holistic healthcare—one practitioner, one booking, one patient at a time.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.