Customer Support Analyst (Must be local to Charlotte, NC)

AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team.

Responsibilities

• Become an expert in AGDATA’s services and solutions
• Manage high-volume support via phone, email, and Jira
• Provide timely updates and resolution statuses to leadership
• Escalate complex issues to appropriate teams
• Suggest improvements to enhance customer experience
• Collaborate with a dynamic team of analysts

Skills

• Proficiency in Microsoft Office, especially Excel
• Strong multitasking and time management skills
• Confidence in phone communication with clients
• Detail-oriented and organized
• Analytical and solution-focused
• A proactive self-starter
• A clear and effective communicator
• Basic SQL knowledge
• Experience with Jira Service Desk and Confluence
• Familiarity with Salesforce
• 1+ years in customer support

Benefits

• Multiple medical, dental, and vision plans
• HSA with employer contributions, FSA options
• Employee Assistance Programs, virtual counseling, pet insurance
• 401(k) with company match
• Tuition reimbursement
• Paid time off and company-wide holiday break
• Flexible hours and remote work options
• Brand-new office space with free snacks and drinks
• Open-door culture with direct access to leadership
• Monthly town halls with lunch provided
• Recognition through our Shout Out Program

Company Overview