Customer Service Specialist (Remote)

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.

Key Responsibilities

• 
  Monitor social media platforms and online channels for brand mentions in real-time.
  


• 
  Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
  


• 
  Stay updated on emerging trends, discussions, and public sentiment related to the brand.
  


• 
  Manage multiple corporate social media accounts across various platforms.
  


• 
  Schedule and publish content provided by the internal content team according to the content calendar.
  


• 
  Ensure consistency in tone, messaging, and brand alignment across all channels.
  


• 
  Prepare regular reports on social media activity, sentiment analysis, and performance insights.
  

Requirements

• 
  Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
  


• 
  Strong attention to detail with the ability to identify sensitive or potentially harmful content.
  


• 
  Good communication skills with the ability to report issues clearly and promptly.
  


• 
  Basic understanding of social media trends and digital engagement.
  


• 
  Ability to manage multiple accounts and tasks efficiently.
  


• 
  Self-driven, responsible, and able to work independently.
  

Preferred Qualifications

• 
  Prior experience in social media management, digital marketing, customer service, or online community monitoring.
  


• 
  Experience using social listening or monitoring tools is an added advantage.
  

Why Join SummitNext?

At SummitNext Technologies, we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.

Know More About Us

• 
  Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
  


• 
  Instagram: https://www.instagram.com/summitnexttechnologies
  


• 
  LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
  


• 
  Website: https://summitnext.com/