Customer Service Representative - Remote Healthcare Support Specialist with Full Benefits Package

Join arenaflex as a Customer Service Representative

Are you an experienced Customer Service Representative looking for a new challenge where you can make a real difference in people's lives? Do you value exceptional customer service and the opportunity to help your community? Are you motivated, energetic, and excited to become part of a team that is transforming healthcare across the nation? If so, you might be our next valuable team member at arenaflex!

At arenaflex, we believe that great customer service is the foundation of quality healthcare. We are seeking a talented and dedicated Customer Service Representative to provide comprehensive customer service support for our Review Team. This is a unique opportunity to work with a mission-driven organization that is passionate about ensuring individuals receive the right care, at the right time, in the right setting.

Why Choose arenaflex?

arenaflex is a rapidly growing national quality improvement and care management organization dedicated to improving lives through healthcare quality and clinical expertise. We work tirelessly to ensure that over 20 million people receive the healthcare they deserve. Our mission is simple: People Focused. Mission Driven.

When you join arenaflex, you become part of something bigger than yourself. You will have the opportunity to shape the future of healthcare and do meaningful work that makes a real difference for individuals and families across the country. We are an organization that cares deeply about our employees and provides the training, support, and resources you need to do the best work of your career.

We understand that our employees are our greatest asset, which is why we invest heavily in your professional development, wellbeing, and work-life balance. At arenaflex, you will find a supportive environment where your contributions are valued, and your career growth is prioritized.

Perks of This Role

• Fully Remote Position: Work from the comfort of your own home with flexibility in your work environment.


• Flexible Scheduling: Rotational shifts available for Eastern Standard Time, Central Time, or Pacific Time zones.


• Comprehensive Benefits: Full benefits package (medical, dental, vision, and more) effective the first month following your hire date!


• Paid Time Off: Generous PTO policy to support great work-life balance.


• Retirement Savings: 401(k) plan with company match and no vesting period.


• Career Advancement: Join a national company with roles all over the US and advance your career while building upon your experience.


• Meaningful Work: Do work you can feel good about every day as you help vulnerable populations get the healthcare they need.

What You'll Do

As a Customer Service Representative at arenaflex, you will play a crucial role in our mission to deliver exceptional healthcare support. Your responsibilities will include:

• Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence with meticulous attention to detail.


• Communicate professionally both verbally and in writing with external customers to furnish and request review information.


• Foster effective working relationships between arenaflex's internal and external customers, building lasting partnerships.


• Assist with and participate in Review Team activities, identifying areas for potential improvement as noted on case reviews and processes.


• Answer the Beneficiary Helpline through the utilization of the hunt group and available light functions. Determine how to best assist callers either by a service offered by arenaflex or by referring them to an external agency, properly entering referrals into the CMS system.


• Ensure all letters are sent out in a timely manner with correct components included, reviewing for grammatical and spacing errors.


• Obtain and validate notices and all components of medical records with precision and accuracy.


• Provide intake for all appeals received by arenaflex, handling each case with care and professionalism.


• Maintain proficiency in customer service guidelines and standards, always representing arenaflex with excellence.


• Utilize internal quality control tools to assess individual work and team processes, continuously seeking improvement opportunities.

Qualifications

What You'll Need:

• High school diploma or equivalent required.


• Post-high school business courses are helpful and preferred.


• Medical terminology knowledge is highly desired.


• Excellent verbal communication skills with a courteous and patient demeanor.


• Must be customer-oriented and have the ability to maintain composure under potentially stressful situations.


• Strong grammar, punctuation, spelling, hyphenation, and written communications skills.


• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers.


• Must be flexible and able to work as a team member, supporting team decisions and collaborating effectively.


• General knowledge of PC-based computer systems required.


• Knowledge of various software packages with the ability to learn additional software packages as needed.


• Must be able to multi-task and prioritize assignments effectively.


• Strong organizational skills and the ability to work independently with minimal supervision.

Experience Requirements:

• Two to three years of clerical experience including word processing, various filing systems, and telephone customer service responsibilities required.


• Prior work in a healthcare setting or medical terminology knowledge is strongly recommended.


• Previous data entry or other clerical experience is a plus and will be considered an asset.

Benefits at arenaflex

Benefits are a key component of your rewards package at arenaflex. We believe in providing comprehensive benefits designed to offer you and your family additional protection, security, and support for both your career and your life away from work. Our benefits package is comprehensive and fits a variety of needs and situations:

• Comprehensive Health Plans: Medical, dental, and vision coverage for you and your family.


• Paid Time Off: Generous PTO policy to support your work-life balance.


• Retirement Savings: 401(k) plan with company match and immediate vesting.


• Corporate Wellness: Programs designed to support your physical and mental wellbeing.


• Educational Assistance: Opportunities for continuous learning and professional development.


• Corporate Discounts: Access to exclusive discounts on products and services.


• And More: Additional perks and benefits to support your overall wellbeing.

Work Environment and Culture

At arenaflex, we pride ourselves on creating a positive, inclusive, and supportive work environment. As a remote team member, you will have the flexibility to work from home while staying connected with your team through advanced communication tools and regular check-ins.

Our culture is built on mutual respect, collaboration, and a shared commitment to our mission. We believe in empowering our employees to do meaningful work that makes a difference. When you join arenaflex, you become part of a team that values integrity, excellence, and compassion in everything we do.

We are committed to providing you with the training and support you need to succeed. Whether you are new to the role or bringing years of experience, we invest in your growth and development to help you achieve your career goals.

Join Our Mission

If you are ready to take the next step in your career and make a meaningful impact in healthcare, we encourage you to apply for this position. At arenaflex, you will find more than just a job – you will find a career where your work truly matters.

We are looking for individuals who are passionate about customer service, dedicated to helping others, and ready to contribute to our mission of improving healthcare for all. If this sounds like you, we want to hear from you!

Application Process

Thank you for considering arenaflex as your next career destination. We know your time is valuable, and we appreciate you taking the time to apply for this position.

Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in arenaflex and invite you to apply to future openings that may be of interest.

Best of luck in your job search! We look forward to potentially welcoming you to the arenaflex family.

~ The arenaflex Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.