Customer Manager - Natural Channel

Acosta is a part of Acosta Group, specializing in retail sales services and digital strategy. They are seeking a Customer Manager (Natural Channel) to lead and manage business within designated customer accounts, driving sales performance and strengthening client relationships.

Responsibilities

• Achieve Sales Objectives: Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency
• Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success
• Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies
• Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations
• In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution
• Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives
• Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization
• Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration
• Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests
• Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals
• Information Sharing: Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams
• Team Contribution: Share insights and collaborate with peers to build organizational capability and drive collective success
• Technology Utilization: Use internal systems and tools to support business planning and maintain proficiency in communication platforms
• Continuous Improvement: Offer feedback to leadership on opportunities to enhance operations and build organizational strength
• Special Projects: Support the team by completing assigned projects that contribute to overall business success

Skills

• Bachelor's degree in Business, Marketing, or a related field—or equivalent professional experience
• Minimum of 6 months in retail (CPG industry), marketing, space management, or resets
• Experience in sales administration or finance is a plus
• Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications
• Excellent presentation and communication skills required
• Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills
• Visual acuity and color perception
• Ability to lift up to 50 lbs. and carry up to 20 lbs
• Ability to push/pull materials
• Active listening and verbal communication
• Willingness and ability to travel as needed

Company Overview