**Customer Experience Support Specialist - Off Hours**

Join arenaflex, a pioneering fintech company, as we revolutionize the way people manage their finances and build credit. As a Customer Experience Support Specialist - Off Hours, you will be at the forefront of delivering exceptional support to our members, ensuring their seamless experience within the arenaflex Rewards platform. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.

• *About arenaflex**

arenaflex is a leading fintech company that's changing the game in the financial services industry. Our innovative platform empowers individuals to build credit, earn rewards, and achieve financial freedom. With a strong focus on customer satisfaction, we're committed to providing an exceptional experience for our members. As a Customer Experience Support Specialist - Off Hours, you'll be part of a dynamic team that's passionate about making a difference in people's lives.

• *Key Responsibilities**

As a Customer Experience Support Specialist - Off Hours, your primary responsibilities will include:

• Providing comprehensive support to our members, addressing payment, loyalty, and general inquiries within the arenaflex Rewards platform.
• Triage incoming tickets, identifying emerging trends, and escalating them to relevant internal departments for resolution.
• Documenting necessary information and escalating ongoing patterns internally to ensure seamless issue resolution.
• Collaborating closely with internal teams and our Business Process Outsourcing (BPO) team to address and resolve member issues effectively.
• Developing a deep understanding of our products, features, and services to provide accurate and helpful information.
• Staying updated on new product releases and enhancements to effectively communicate benefits to members as the company scales.
• Staying organized and patient while understanding the specifics of each member's needs and the unique nuances of each partner's business operations.
• Adapting to diverse business models and tailoring your support to meet individual member needs.
• Providing exceptional customer service, even when handling complex inquiries.

• *Qualifications**

We're seeking a highly organized and customer-focused individual with:

• 2-4 years of professional experience in a support or operations-type role.
• Extremely strong written and verbal skills, with the ability to communicate complex information in a clear and concise manner.
• A team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
• Driven to take on new responsibilities, with an ability to stay focused on assigned tasks.
• Strong attention to detail with the intelligence to use critical thinking for solutions.
• Flexibility to adapt to changing processes and priorities.
• Ability to deal with extremely confidential and sensitive information.
• BONUS POINTS: Zendesk experience (admin preferred) and Rewards knowledge.

• *Benefits**

As a valued member of the arenaflex team, you'll enjoy:

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program.
• Health insurance for you and your loved ones from day one, including a One Medical Membership, wellness stipends, family programs, and more.
• 401k plan with a match, helping you achieve your retirement goals.
• Commuter FSAs, so you can focus on what matters most – your work and your well-being.
• UNLIMITED PTO, because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee-only Bilt Points, giving you unique opportunities to earn points throughout your time at arenaflex.

• *Compensation and Equity**

We're committed to transparency and fairness in our compensation practices. Our salary range for a Customer Experience Team Member is $65,000 - $75,000, with eligibility for equity and an annual performance-based bonus. We'll work with you to determine your individual compensation package based on your experience and performance.

• *Career Growth and Learning Opportunities**

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Support Specialist - Off Hours, you'll have opportunities to:

• Develop your skills and expertise in customer support, product knowledge, and problem-solving.
• Collaborate with cross-functional teams to drive business outcomes and improve member experiences.
• Participate in training programs and workshops to enhance your knowledge and stay up-to-date on industry trends.
• Take on new challenges and responsibilities as you grow and develop in your role.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about making a difference in people's lives, and we're committed to creating a work environment that's supportive, collaborative, and fun. Join us and be part of a team that's changing the game in fintech!

• *How to Apply**

If you're a customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Apply now to become a Customer Experience Support Specialist - Off Hours at arenaflex.