Client Services Specialist

MEDITECH is a leader in healthcare technology, and they are seeking a Client Services Specialist to assist healthcare professionals with enterprise health record issues. The role involves troubleshooting software problems, acting as a primary contact for clients, and providing customer education while traveling 20-30% of the time.

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Traveling 20-30% of the time, as requested

Skills

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• No specific experience is necessary; we will train you!
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption
• Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required

Benefits

• Health, dental, & vision insurance
• Profit sharing trust and 401(k)
• Tuition reimbursement
• Generous paid time off
• Sick days
• Personal time
• Paid holidays

Company Overview