Call Center Agent (Permanent WFH)

Be part of a passionate team and create opportunities!

CALL CENTER AGENT - PERMANENT WFH 
Starting salary: PHP 14,000 - 17,600 per month

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet the service level agreements set forth.
• Perform other duties as assigned.

Qualifications:

• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize, and manage time efficiently.
• Customer orientation and the ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
• OS: Windows 10 or higher (MacOS equivalent is allowed)
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
• Internet connection: Wired connection; minimum of at least 30 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, GDrive, Discord

So, why join us?

• Permanent work-from-home.
• Full-Time and Long-Term Employment.
• Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except for freelance contracts).
• Salary will be based on: Skills, Attitude, Performance, and Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday.
• Scholarship program duration: 5 to 8 days.

WE LOOK FORWARD TO MEETING YOU!