Bilingual Customer Service Representative – French & English (Lisbon-Based)

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Join arenaflex: Where Extraordinary Objects Meet Extraordinary Careers

Are you ready to be part of something truly unique? At arenaflex, every single day brings the extraordinary! Picture yourself working alongside a team that handles remarkable items ranging from Formula 1 racing cars to historic artifacts, from celebrity memorabilia to rare collectibles that tell fascinating stories. Whether it's Daniel Ricciardo's championship-winning Formula 1 car, a Woolly Mammoth's prehistoric skeleton, Lady Gaga's iconic performance outfits, or Usain Bolt's Olympic running shoes – we encounter exceptional objects every single day that most people only dream of seeing in person.

arenaflex isn't just another e-commerce platform – we're a one-of-a-kind marketplace specifically designed for buying and selling special objects that matter. Each week, we offer over 75,000 unique items in our carefully curated auctions, all overseen by passionate in-house experts who are genuinely enthusiastic about their specialties. With over 20 million unique objects sold to date, we're on an ambitious mission to become the world's most popular destination for extraordinary collectibles, rare finds, and exceptional memorabilia.

As a growing, diverse, and sustainable scale-up, we proudly live by our core values that define who we are:

• Taking Ownership and Driving Impact – We empower every team member to make decisions and own their contributions


• Being Open to Change and Feedback – We embrace continuous improvement and welcome diverse perspectives


• Being Passionate About Our Mission and Our Customers – We genuinely care about connecting collectors with their dream items

If these values resonate with your professional philosophy, we'd love to explore how you can join us on this exciting journey and become part of the arenaflex family!

What Does This Role Involve?

As a Bilingual Customer Service Representative at arenaflex, you will have the incredible opportunity to engage with and delight a broad variety of customers – both Sellers who trust us with their precious items and Buyers who are passionate about adding special pieces to their collections. This role is far from routine; you'll be solving complex challenges, managing disputes and complaints, and navigating unique situations that require creativity, empathy, and strong problem-solving skills.

Your primary responsibility will be ensuring that customer queries are addressed and resolved correctly and promptly through diverse communication channels including live chat, email, phone, and social media platforms. You'll become the friendly voice and helpful face that customers encounter when they need assistance, and your ability to provide exceptional support will directly impact whether our customers return to our platform again and again.

When disputes arise between sellers and buyers – which can happen in any marketplace – you will serve as a skilled mediator, finding solutions that work fairly for both parties while maintaining arenaflex's reputation for excellent customer relations. This requires a delicate balance of diplomacy, analytical thinking, and genuine desire to help people.

The customer service department plays an essential role in arenaflex's success. Our customer service representatives are the frontline ambassadors who ensure that our customers have memorable experiences and keep coming back. This directly contributes to growing the business and strengthening our position as the premier destination for special objects.

Additionally, you'll serve as a crucial link between departments, working closely with Sales teams, our Expert curators, and other internal departments to improve the overall Customer Experience. Through your close contact with customers, you'll bring valuable feedback about possibilities for improving our services, products, and processes – making you an integral part of our continuous improvement culture.

This Is Who You Are

You are genuinely motivated by providing delight to customers, and you have a natural ability to communicate clearly and professionally. Providing excellent customer support isn't just your job – it's your passion and main professional goal. You approach every interaction with patience and empathy, always striving to find fitting solutions to problems, no matter how challenging they may seem.

We're looking for someone who embodies the following qualities and qualifications:

• Professional fluency in both French and English – both spoken and written, with strong communication skills that allow you to connect with customers from diverse backgrounds


• Strong analytical and critical thinking skills – enabling you to assess complex situations and find fair, effective solutions


• Previous experience in a customer service environment – preferably in a customer-related role such as hospitality, tourism, retail, call-center, or similar positions (though we welcome candidates who demonstrate the right attitude and aptitude even without extensive experience)


• Ability to quickly switch between various customer channels – seamlessly transitioning between phone communications, email correspondence, live chat, and social media interactions


• Team player mentality – ability to positively interact with your team members and collaborate effectively with other departments


• Availability to work 40 hours per week with full dedication to this role


• Willingness to commute to our Lisbon office and work in the office at least 2 days per week for collaboration and team connection


• Flexibility to work at least 2 weekends per month and on some public holidays, as our customers around the world need support when it's most convenient for them


• This role is based in Lisbon, Portugal, and you'll be joining our vibrant local team

Hear What Our Current Customer Service Representatives Say

"As a Bilingual Customer Service Representative at arenaflex, I genuinely enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are truly passionate about their special objects keeps the role engaging and fulfilling – there's always something new to learn and discover. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at arenaflex brings. It feels valuable to be part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with all the tools and support to thrive as specialists and grow within arenaflex."

What You'll Receive in Return

We believe in rewarding our team members fairly and competitively. Here's what you can expect when you join arenaflex:

• A Competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience


• Comprehensive Health Insurance from day one, including dental coverage, with access to multiple hospitals and clinics and an extensive wellness network to support your wellbeing


• A Work From Home Allowance to help with your monthly household bills, supporting your hybrid work arrangement


• Commuting Coverage – your travel between home and our office is fully covered by arenaflex


• An Amazing Office right in the centre of Lisbon, designed to inspire creativity and foster collaboration

Why You'll Love Working With Us

Create Visible Impact

Working at arenaflex means working at scale in a global organisation that serves millions of customers across more than 80 different categories. Our flat structure ensures that every role has a broad scope that directly impacts both our customers and the business. Your work as a Customer Service Representative will genuinely shape the experiences of collectors and sellers from around the world.

Learn and Grow With Us

We're committed to helping our team members develop and advance. Through our comprehensive Learning & Development initiatives, you'll have access to clear development plans and mentorship programmes specifically designed to support your career progression. Whether you want to deepen your expertise in customer experience or explore opportunities in other areas of the business, arenaflex invests in your growth.

A Culture of Connection Defines Us

We are a passionate, diverse, and collaborative team of over 800 arenaflexians representing more than 60 nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, genuinely committed to making every team member feel welcomed and empowered. Whatever your story, we strongly encourage you to bring your unique perspective to our team.

Celebrate Life's Moments With Us

When you join arenaflex, you'll receive a €100 arenavoucher to get started, and on each birthday, you'll get a €50 arenavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion" outside of work. We also recognize significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what's available in Portugal, please consult your recruiter during the application process.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most arenaflexians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. For this role, you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues while enjoying the flexibility of working from home the rest of the time.

Interested? We Can't Wait to Meet You!

If you're excited about this role and want to be part of something extraordinary, we encourage you to apply! Please submit your application with your CV and cover letter in English. By submitting your application, you agree to arenaflex's Applicant Privacy Policy.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this role – or perhaps for other opportunities that might be a perfect fit. We're looking forward to learning about what you can bring to the arenaflex team!