Associate Director of Product Design – Experience Configuration & UX Strategy Leadership

About arenaflex

Welcome to arenaflex, where we're revolutionizing the way people discover, purchase, and receive products in the comfort of their homes. As a leading innovator in the e-commerce and home goods industry, we pride ourselves on transforming the shopping experience for millions of customers worldwide. Our commitment to excellence, customer-centric design, and technological advancement has made us a powerhouse in the digital retail space.

Within arenaflex lies the Experience Configuration group—a dynamic, multidisciplinary team of top-tier designers and strategists who are working diligently to reshape how individuals find, buy, and have merchandise delivered to their homes. We believe that exceptional user experiences are the cornerstone of lasting customer relationships, and we're looking for visionary leaders to help us continue this important work.

Position Overview

We are currently seeking a talented and experienced Associate Director of Product Design to lead our incredible team of UX designers who are building provider-facing tools and experiences. In this pivotal role, you will be instrumental in enabling arenaflex providers to effectively onboard onto our platform and grow their businesses through properly managed product listings, pricing, promotions, advertising, and reviews.

This is a highly visible workstream that drives significant impact across our entire ecosystem. As a member of the digital product leadership team, you will collaborate closely with partners from various departments to align UX efforts with business objectives and customer needs. If you're a passionate design leader who thrives in fast-paced, collaborative environments and loves transforming quantitative and qualitative findings into actionable insights and strategies, we want to hear from you!

What You'll Do

A strong candidate will savor the opportunity to jump into a highly visible workstream that drives significant impact. You are a compassionate team leader, a thought leader, and skilled in design project management. You are customer-focused and love transforming quantitative and qualitative findings into insights and strategy to drive product priorities.

Experience Vision and Strategy

• Develop and execute clear strategy for the customer experience, aligning growth and design efforts with feasibility, scalability, and business impact


• Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a customer-focused approach throughout the product development lifecycle


• Drive a deep understanding of our customers' needs, behaviors, and pain points through robust customer research initiatives


• Translate customer insights into meaningful design principles and strategies that inform product development and continuous iterations and optimization


• Utilize data analysis and customer behavior insights to make informed design decisions


• Implement research results and customer feedback analysis to validate design hypotheses and iterate on solutions


• Stay current with the latest UX trends, emerging technologies, and best practices in the e-commerce industry


• Apply this knowledge to drive innovation and maintain a competitive edge

Design Execution and Delivery

• Employ design thinking principles and oversee the creation of exceptional customer experiences that meet objectives with elegant simplicity


• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more quickly deliver value


• Lead project management, task allocation, and ensure timely project delivery while maintaining a high level of quality


• Mentor and guide senior designers and design managers in best practices and professional development


• Establish design standards and guidelines that ensure consistency across all customer-facing touchpoints


• Champion accessibility and inclusive design practices throughout all product experiences

Team Leadership and Management

• Lead, inspire, and coach a team of talented UX designers and design managers


• Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and growth


• Be a thought leader who can step back on general goals and opportunities, while also acting as a product expert who can closely work alongside their teams with deep domain knowledge and design expertise


• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for skill development


• Build and maintain high-performing teams through strategic hiring and talent development


• Promote cross-functional collaboration and knowledge sharing across design teams

What You'll Need

Essential Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Information Architecture, Design, or related field


• Solid understanding of design processes; knowledge of what is possible and what will be challenging to achieve and/or execute in a digital environment


• Excellent communication and interpersonal skills: Ability to present and articulate ideas clearly, and openness to evolving opinions that challenge beliefs


• Strong proficiency in current design tools such as Figma, Sketch, Abstract, InVision, Framer, UXPin, and Creative Suite


• Expertise in developing relevant deliverables, including detailed site maps, customer flows/task flows, customer journeys, page flows, taxonomies/folksonomies, ways to purchase, wireframes, annotations, and prototypes that address interaction recommendations


• An online portfolio of case studies demonstrating experience in shaping B2B, SaaS, or Enterprise platform experiences and your unwavering advocacy for the customer, analytical thinking, and strategic mindset


• Working knowledge of HTML/CSS/JS; hands-on skills are a plus

Preferred Qualifications

• Advanced degree in HCI, Design, or related discipline


• Experience leading teams in e-commerce or marketplace environments


• Background in provider-facing or merchant-facing product design


• Strong analytical skills with experience in A/B testing and conversion rate optimization


• Knowledge of accessibility standards (WCAG) and inclusive design principles


• Experience with design systems and component libraries


• Proven track record of driving measurable business results through design initiatives

Skills and Competencies Required for Success

• Strategic Thinking: Ability to see the big picture while managing granular details and translate business objectives into design strategies


• Leadership: Experience leading and developing high-performing design teams with a collaborative and inclusive approach


• Communication: Exceptional verbal and written communication skills with the ability to present complex ideas clearly to stakeholders at all levels


• Analytical Mindset: Strong ability to leverage data and research to inform design decisions and measure impact


• Customer Obsession: Deep empathy for users and commitment to creating exceptional customer experiences


• Adaptability: Comfortable working in fast-paced, evolving environments with changing priorities


• Collaboration: Strong partnership skills with the ability to work effectively across functional teams


• Innovation: Creative thinker who stays ahead of industry trends and brings fresh ideas to the table

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our people and supporting their professional development. As an Associate Director of Product Design, you'll have access to numerous opportunities for growth and advancement:

• Leadership Development: Expand your leadership skills through mentoring other designers and driving team strategy


• Cross-Functional Exposure: Work closely with Product Management, Engineering, Data Science, and Business teams to gain broad industry knowledge


• Industry Recognition: Opportunity to speak at conferences, contribute to design blogs, and build your professional reputation


• Continuous Learning: Access to online learning platforms, workshops, and professional development courses


• Career Pathing: Clear progression paths to Director, VP, and C-level design leadership positions


• Innovation Labs: Chance to participate in experimental projects and explore new design methodologies

Work Environment and Company Culture at arenaflex

arenaflex fosters a dynamic, inclusive, and collaborative work environment where creativity thrives. Our design practice is collaborative, data-driven, and fast-paced. We value diverse perspectives and believe that the best solutions emerge when talented individuals from different backgrounds come together.

Our culture is built on several core principles:

• Customer First: Everything we do starts with understanding and serving our customers' needs


• Innovation: We embrace experimentation and learning from both successes and failures


• Inclusivity: We create spaces where all voices are heard and valued


• Integrity: We act honestly and transparently in all our interactions


• Collaboration: We believe the best work happens when diverse teams work together


• Work-Life Balance: We support our employees' well-being with flexible work arrangements and comprehensive benefits

Compensation, Perks, and Benefits

We recognize that our people are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits. The hourly rate for this position is $25/hour, with opportunities for overtime and performance bonuses.

Full-time team members at arenaflex enjoy a wide range of benefits including:

• Competitive salary with annual performance reviews


• Health, dental, and vision insurance


• 401(k) retirement plan with company matching


• Paid time off (PTO) and holidays


• Parental leave for growing families


• Professional development budget


• Employee assistance program


• Wellness programs and gym discounts


• Employee discounts on arenaflex products


• Flexible work arrangements and remote options


• Modern office spaces with collaborative areas


• Free snacks, beverages, and company events

Commitment to Diversity and Inclusion

arenaflex is fully committed to providing equal opportunities to all individuals, including people with disabilities. As part of this commitment, arenaflex will make known reasonable accommodations to the physical or mental limitations of qualified people with disabilities, unless doing so would impose an undue hardship on business operations.

We believe that diverse teams build better products, and we're actively seeking to increase the diversity of our workforce. We encourage applicants from all backgrounds to apply.

Join Our Team

If you're passionate about design, driven by data, and excited about shaping the future of e-commerce experiences, we invite you to apply for this exciting opportunity. At arenaflex, you'll work alongside some of the brightest minds in the industry, tackle challenging problems, and make a meaningful impact on millions of customers worldwide.

This is your chance to lead a team that's transforming the way people interact with provider-facing platforms and experiences. We offer competitive compensation, comprehensive benefits, and a culture that values innovation, collaboration, and personal growth.

Ready to take the next step in your career? Apply now and become part of the arenaflex family! We're looking forward to reviewing your application and learning how you can contribute to our continued success.

Apply Today!