Associate APD Claims Handler

Amica Insurance is America’s oldest mutual insurer of automobiles, seeking a detail-oriented professional for the role of Associate Auto Physical Damage (APD) Claims Handler. In this position, you will manage a caseload of automobile insurance claims, conduct investigations, and communicate effectively with customers to ensure exceptional service.

Responsibilities

• Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting
• Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes
• Communicate effectively: Monitor claim-related communications and respond to customer's needs
• Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork
• Stay informed: Develop a working knowledge of laws and regulations impacting claims handling
• Stay compliant: Maintain active licenses in designated states and complete continuing education as required
• Adapt and support: Take on additional responsibilities as needed to support team success

Skills

• A high school diploma or equivalent – college coursework or additional training is a plus!
• Willingness to obtain required state insurance licenses (Don't worry — we'll provide study materials, paid time to study and cover the exam costs!)
• Strong decision-making skills
• A calm, empathetic communicator who can confidently support people during tough situations
• Excellent written and verbal communication skills
• Comfortable using Microsoft Word and Outlook
• Prior experience in insurance or claims handling is helpful, but not required
• Prior experience providing support to customers or clients is valued and can contribute to success in this role

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Company Overview