Appliance Repair Technician - Ottawa, ON

Position Type:                   Full-Time

Department:                     Customer Value Innovation / Service

Work Location:                 Ottawa, ON

Work Arrangement:        Remote

Work Hours:                     Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life. 

We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good. 

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.  

Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market. 

At LG, Life’s Good. 

*All candidates must be able to provide work coverage in the Ottawa, ON Area*

POSITION SUMMARY:

The Technician is responsible for delivering an exceptional customer experience while servicing our products in the home. You will diagnose and repair all major appliances, manage spare parts inventory, and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect. 

POSITION PERKS:

• Annual salary plus monthly bonus potential of up to $4,000 per month based on performance


• Health & dental coverage is 100% paid by the Company


• Company contributions to pension plan


• Company provided vehicle


• Education & career advancement 

PRINCIPAL RESPONSIBILITIES:

• Travel offsite to customers' residences to perform maintenance and repair of LG's appliances to ensure top product performance.


• Conducts technical diagnosis and perform repairs on a variety of electronics and home appliances


• Assessing the extent of the problem, document findings, and make decisions to repair the product and/or replace parts


• Immediately and accurately process paperwork and perform data entry upon completion of each job


• Pre-screen future service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home


• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, On Time %


• Note: Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG


• Additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 2 years’ experience repairing major appliances (Laundry, cooking or cleaning products)


• Experience in the use of tools and diagnostic test equipment


• Ability to properly trouble-shoot, diagnose, repair and document product/system issues


• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds


• Must have a full, valid driver's license and a clean driving record.


• Must be able to speak, read and write English fluently.

Note: This posting is for an existing vacancy.  The expected annual base salary range for this position is $50-55K + month incentive.  Actual total compensation may include variable incentive pay.  The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.

Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.