OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
This Workday Benefit Team Lead is responsible for leading OSV’s Workday Benefits Support Team. The position will oversee a team of Workday Certified subject-matter experts for Workday Benefits and partner with cross-functional teams to support our customers.
Essential Functions/Duties/Responsibilities
- Guide and enhance the delivery of Workday Support Services for Benefits and related areas across our BPaaS offerings
- Develop and mentor the Workday Configuration Benefits Team, overseeing performance metrics and ensuring high customer satisfaction
- Build and sustain strong working relationships, working closely with the Service Delivery Benefits and COBRA leadership to support Workday configurations and OSV services
- Analyze business requirements, offer solutions, and guide best practices based on business, functional, and technical knowledge
- Oversee project planning, configuration, testing, and the launch of new or improved services and products. Support continuous improvement efforts to ensure optimal service delivery
- Demonstrate knowledge of OSV products/services and Workday expertise to support customers and deliver on projects, Workday support, and configuration requests
- Stay abreast of Workday system releases and enhancements. Anticipate needs across businesses to influence decisions and recommend process improvements. Support efforts to maintain Workday Benefits knowledge across OSV
- Address and resolve issues, including escalations, conducting root cause analysis, and implementing corrective measures
Competencies
- Exceptional communication and leadership
- Strong facilitation, critical thinking, and process management
- Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues
- Problem-solving – must be able to identify and resolve problems in a timely manner appropriately gather and analyze information and apply creative talents to problem-solving
- Research - the ability to quickly and accurately research issues and propose solutions or courses of action
Supervisory Responsibility
This role has supervisory responsibilities.
Qualifications and Experience
- Bachelor’s degree or equivalent experience
- At least 5 years of experience with Workday across various functional domains with a heavy focus on Benefits
- A minimum of 2 years in leadership roles, managing customer-oriented and/or technical teams
Required Skills
- Workday Benefits Certification
Preferred Skills
- Workday Reporting Certification
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.