Labcorp is seeking a Women’s Health & Genetics Customer Service Support Representative - Remote
Work schedule: Monday-Friday 7:30am - 4:00pm PST / 8:30am - 5:00pm MST/ 9:30am - 6:00pm CST / 10:30am – 7:00pm EST
Responsibilities
Source high call volume environment (75 calls per day)
Research and communicate complex information in a clear/concise manner
Navigate and work in multiple systems/websites simultaneously
Process credit card payments over the phone adhering to PCI compliance protocol
Document telephone conversations clearly and accurately
Maintain records in billing, including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Establish program protocols and procedures
Minimum Qualifications
High School diploma or GED equivalent
3 years or more of customer service experience
Preferred Qualifications
Associates degree
3 months or more XIFIN experience
Bilingual in English and Spanish
1 year or more specialty testing or genetics healthcare customer service
1 year or more Medicare/Medicaid or collections billing experience
Additional Job Standards
Strong verbal and written communication skills
Laboratory Billing and Laboratory Information System (LIS)
Organized and detailed
Knowledge of CPT and ICD 10 codes
MS Windows, MS Office and database
High call volume
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
Labcorp Women’s Health – Patient Engagement is a fast-paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options.
Application Window Closes: 4/15/2026
Pay Range: $17.75- $21.00 an hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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