Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Support Specialist to provide administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting the Underwriting Team.
Responsibilities
- Enters new business, renewals, and endorsements
- Keeps accurate and current records in designated systems that are accessible to others
- Updates routine reports and understands information
- Manually rates all lines of coverage, including non-automated and infrequent coverages as needed
- Documents indexing and incoming / outgoing mailroom duties
- Performs special projects and other duties as assigned
- Seeks relevant information and answers to key questions from defined sources
- Gathers input and makes recommendations to solve problems of moderate complexity
- Applies knowledge to help solve problems of relatively limited scope and complexity
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
- Creates and delivers varied types of messages and information
- Contacts other internal departments and team members
Skills
- Good communication skills
- Demonstrates ability to pay attention to detail
- Effective oral and written communication skills
- Ability to follow a process
- Good time management skills and ability to meet deadlines
- Customer service skills
- High school diploma or equivalent
- Proficient use of various core systems, office and computer equipment, and software packages
- Relationship-building skills
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Company Overview
Western National Insurance provides insurance products and services to individuals and businesses. It was founded in 1900, and is headquartered in Edina, Missouri, USA, with a workforce of 501-1000 employees. Its website is https://wnins.com.