Are you an experienced professional in test development and assessment program management? Looking for a fully remote position that provides flexibility? This is for you.
Summary of Position
This role involves the management of test development and assessment programs for our clients, such as certification boards. This includes coordinating subject matter experts for item writing, organizing workshops, coordinating editors, and publishing new versions of the exam. The goal is to ensure that they maximally benefit from our software and consulting services, while managing expectations and ensuring that contractual requirements are met. It will primarily focus on one key client, but include opportunities to work with several smaller clients/
Key Responsibilities
Support product delivery and project management
- Coordinate client and internal team activities to ensure delivered solution meets clients’ needs
- Lead and work collaboratively with team in project planning and management
- Prioritize schedules and resource allocation
- Provide ongoing project plan/status reporting to Management and client stakeholders
- Manage client expectations
- Ensure successful product/project delivery
- Educate clients in best practices in assessment and use of our software
- Provide support for exam publishing, delivery, and results processing
Support Consulting Projects
- Provide consultation on best practices to clients, and help manage consulting projects. Topics include but are not limited to: certification, accreditation, job analysis, test design, standard setting, policies & handbooks, scheduling, and psychometric reports.
- Provide test development services, including formatting of test questions, item review, managing assignments of items to authors, scheduling meetings to approve work done.
Build Customer Relationships and advocate for clients
- Build trust for long-term retention of customers
- Serve as point of contact for major clients, learning their business and assessments
- Onboard new clients and assure successful use of software
Identify Needs & Recommend Solutions
- Conduct needs assessments with clients to fully document their requirements
- Develop customer-driven solutions by consulting on assessment needs, recommending current system functionality, or designing new technical functionality as needed
- Initiate, coordinate and conduct formal presentations, and written proposals
- Discover and shape client requests for additional services or software functionality
Minimum Qualifications
- Two or more years of experience in assessment project/program management, preferably in Credentialing
- Bachelor's level degree, preferably in an assessment-related field (e.g. Psychology, Education, or Human Resources)
- High level of organizational skills
- Excellent speaking, writing, and presentation skills
- Proficiency in Microsoft Office suite and Google Suite
Preferred or Desired Qualifications
- Experience in using item banking and online exam platforms
- Understanding of Project Management principles
- Business acumen
- Strong initiative, able to work independently in a fully remote company
- Desire to learn and update job knowledge
- Experience with NCCA or ANSI accreditation of certification programs
- Past experience at a certification organization or in education
Company Background
Assessment Systems Corporation (ASC) is a leading provider of robust web-based assessment platforms built upon leading-edge psychometrics. We operate in several market segments where people are assessed on their skills, knowledge, and performance, including Certification/Licensure, Education, and Workforce. Our goal is to help ensure that organizations that are assessing people are doing so most effectively and fairly, by leveraging best practices, sound psychometric science, and efficient technology.
Additional Information
Compensation: Target compensation for this position is $70-90k/year.
Supervisory Responsibility: This position will supervise several administrative staff, such as part-time item editors.
Work Environment: Assessment Systems is a fully virtual company. Dress is typically casual.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear, use a computer, and organize paper materials.
Expected Hours of Work: Hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. in a USA time zone.
Travel: Up to 5% (typically one week per year)
Paperwork: Assessment Systems is an Equal Opportunity Employer. Assessment Systems is an E-Verify participating employer. Employment is contingent upon a successful background check.