Are you passionate about delivering outstanding customer experiences while working with innovative streaming technology? arenaflex is seeking a dedicated and enthusiastic Temporary Part-Time Customer Support Representative to join our dynamic customer success team. In this role, you will be at the forefront of our subscription video-on-demand (SVOD) services, ensuring that every subscriber receives an uplifting, best-in-class experience that keeps them coming back for more.
At arenaflex, we believe in the power of positive storytelling. Our portfolio includes three remarkable brands: arenaflex TV, arenaflex Faith & Family, and AspireTV – each offering unique, authentic content that resonates with diverse audiences across the nation. arenaflex TV serves as the trusted network for uplifting entertainment, bringing viewers exclusive premiere movies, beloved series, and inspiring theatrical releases. arenaflex Faith & Family has become America's favorite streaming destination for families seeking quality, faith-friendly entertainment accessible anytime, anywhere. Meanwhile, AspireTV continues to lead the way in Black and urban lifestyle programming, celebrating culture and community through compelling content.
As a Customer Support Representative with arenaflex, you become an essential part of our mission to connect audiences with content that uplifts, inspires, and entertains. Your dedication to resolving subscriber concerns directly impacts customer satisfaction and retention, which fuels the growth of our subscription services. This is more than just a job – it's an opportunity to be the voice of positivity in every customer interaction.
We are currently seeking a motivated individual to fill a temporary, part-time position supporting our SVOD streaming services. This role offers flexible scheduling with hours that may vary between weekday and weekend support, providing an excellent opportunity for those seeking adaptable work arrangements. The ideal candidate will thrive in a fast-paced, ticket-based support environment and possess exceptional written communication skills to meet and exceed our department's service level goals.
This position reports directly to the Customer Support Manager and can be based in Atlanta or work remotely, offering you the flexibility to contribute from wherever you're most productive. As a member of our support team, you will play a critical role in troubleshooting technology issues, identifying trends in customer inquiries, and continuously improving the overall subscriber experience.
As a key member of the arenaflex customer support team, your primary responsibilities will include:
We're seeking a candidate who embodies our values of positivity, excellence, and customer-centricity. The ideal candidate will possess:
Joining arenaflex means becoming part of a company that genuinely cares about its employees, customers, and the content we deliver. Here's what you can expect when you become part of the arenaflex family:
We invest in our people. As a member of our team, you'll have access to ongoing training opportunities that expand your knowledge of the streaming industry, customer service best practices, and cutting-edge technology. You'll work alongside experienced professionals who are committed to helping you succeed and advance in your career.
We understand that life happens. That's why we offer flexible scheduling and the option to work remotely, allowing you to maintain a healthy work-life balance while contributing to our mission of delivering exceptional subscriber experiences.
arenaflex celebrates diversity and inclusion. We believe that different perspectives make us stronger, and we're committed to creating an environment where every team member feels valued, respected, and empowered to do their best work.
We offer competitive pay rates commensurate with experience, along with opportunities for overtime during peak periods. Part-time team members also receive access to select employee benefits and perks.
arenaflex is an Equal Opportunity Employer. We are firmly committed to equal-employment principles and comply with all applicable federal, state, and local equal employment opportunity laws and regulations. We believe in creating opportunities for all qualified individuals without regard to age, race, color, national origin, gender identity or expression, religion, physical or mental disability, genetic information, marital status, veteran status, military status, sexual orientation, or any other protected category.
We also provide reasonable accommodations for applicants and employees whose sincerely held religious beliefs, practices, or observances conflict with work requirements, as well as for individuals with known disabilities, provided they are qualified to perform the essential functions of the job with or without reasonable accommodation.
arenaflex has implemented health and safety protocols in accordance with applicable laws and public health guidance. Any candidate who will be working on-site will be required to follow our vaccination policy, which is subject to applicable legal requirements.
If you're passionate about delivering exceptional customer experiences, thrive in dynamic environments, and want to be part of a team that values positivity and excellence, we encourage you to apply for this exciting opportunity. At arenaflex, every interaction is a chance to brighten someone's day and reinforce our commitment to uplifting entertainment.
Join us in our mission to connect audiences with content that inspires, uplifts, and entertains. Apply today and become part of something bigger than yourself – part of the arenaflex family.
To apply: Submit your application and resume online at: https://j.brt.mv/jb.do?reqGK=27728594&refresh=true
For more information about arenaflex and our streaming services, visit our website.
We look forward to welcoming you to the team!