Job Description: As an Enrollment Care Coordinator at MetaPhy, you will play a crucial role in delivering patient education, support, and care through our telehealth platform. You will be responsible for enrolling a minimum of three (3) patients per day into our chronic care management program. This is a performance-based role: meeting the daily enrollment quota is a core expectation, regardless of how many outreach calls or follow-ups are required to achieve it.
Success in this role depends on persistence, effective communication, and a proactive approach to patient engagement. Your responsibilities will include:
- Conducting patient outreach and enrollment
- Documenting interactions and observations in the electronic health record (EHR)
- Scheduling virtual patient encounters
- Providing nutritional guidance and education
- Prioritizing tasks effectively in a dynamic, fast-paced environment
- Serve as a liaison between providers, clinical staff, and patients
About MetaPhy: MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.
Perks and Benefits:
- This position offers a base pay of $22 per hour, with commission opportunities.
- 100% work from home full-time.
- Monday - Friday (day shifts).
- Friday off potential upon meeting weekly performance goals by Thursday.
- Generous time off annually: 15 days of PTO + 13 paid company holidays + 4 days of unscheduled paid leave.
- Internal referral bonus program, $1,000 per referral that gets hired.
- Paid maternity leave.
- Employee Assistance Program, inclusive of counseling sessions.
- Tuition reimbursement program.
- Competitive insurance package including medical, dental and vision.
- Wellness program that includes $$ rewards.
Responsibilities:
- Provide patient education, support, and care via telehealth platform in alignment with physician practices.
- Educate patients on the health benefits of enrolling into a chronic care program, effectively communicate the expectations of the program, and answer any patient related questions.
- Coordinate information between providers, clinical staff, and patients to ensure comprehensive care delivery.
- Manage and update patient-centered care plans in collaboration with healthcare team members.
- Document clinical observations, updates, and patient education in EHR.
- Schedule, confirm, and coordinate virtual patient encounters.
- Demonstrate professionalism, empathy, and effective communication skills with patients and colleagues.
- Efficiently oversee and enroll 3 patients per day into our chronic care management program.
- Prioritize tasks efficiently and work effectively in a dynamic environment.
Qualifications:
- Highspeed reliable internet is required.
- Licensed Practical Nurse (LPN) with an active multi-state or compact license.
- 1-3 years of experience with Microsoft 365, EMR/EHR, Windows operating system, and laptop/desktop professional experience (required).
- 1-2 years of experience in a healthcare setting (preferred).
- Interest in Chronic Care Management delivered through telehealth platforms.
- Legally authorized to work in the United States.
At MetaPhy, we are committed to improving patient outcomes and transforming healthcare delivery through innovation and collaboration. Join our dynamic team and be a part of our mission to make a meaningful difference in the lives of patients across the country. Apply now to embark on a rewarding career in telehealth care coordination with MetaPhy Health.