Technical Support Engineer II

Dynatrace is a one-product software company creating real value for large enterprises. The Technical Support Engineer will troubleshoot complex customer issues across frontend, backend, and infrastructure layers, collaborating with internal teams to analyze and resolve issues while communicating findings to both technical and non-technical stakeholders.

Responsibilities

• Investigate and resolve complex customer issues across frontend, backend, and infrastructure layers
• Troubleshoot SaaS applications running in cloud and containerized environments
• Analyze logs, metrics, traces, and configuration data to identify root cause
• Work with technologies spanning: Web and UI frameworks, APIs and backend services, Databases and messaging systems, Linux‑based systems and networking, Containers and orchestration platforms
• Collaborate closely with Engineering, Product, and other internal teams on deep technical investigations
• Clearly communicate findings, mitigations, and recommendations to both technical and non‑technical stakeholders
• Document investigations and contribute to internal knowledge and product feedback loops
• Actively share knowledge and mentor peers through collaboration and technical discussion

Skills

• 1+ years of related technical work experience (ex. Technical Support, Software Development, etc.)
• 1+ years of experience working with SaaS applications and infrastructure
• 1+ years of exposure to front end technologies, such as: HTML, JavaScript, CSS
• Modern frameworks (e.g. React, Vue.js, or similar)
• 1+ years of experience with Browser developer tools and debugging
• 1+ years of experience with full stack web applications (Java, .NET, Go, Python, etc.)
• 1+ years of experience with supporting backend technologies and concepts, including APIs, services, and application architecture
• Bachelor's degree or relevant technical related experience or training
• 3+ years of related technical work experience supporting/developing full stack web applications
• Experience troubleshooting distributed systems in production environments
• Hands‑on experience with one or more backend languages (e.g., Java, .NET, Go, Python)
• Experience directly interacting with clients, preferably in a support role
• Familiarity with Linux based operating systems
• Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.)
• Understanding of networking fundamentals (HTTP/S, DNS, TCP/IP, load balancing)

Benefits

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Company Overview

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