Technical Support

Quadax, Inc. is seeking a Technical Support professional to join their EDI Application Tech team. The role involves providing second-level support for clients and scripting claim data transformations to ensure compliance with payer requirements.

Responsibilities

• Script medical billing converts and edits via proprietary scripting language in order to ensure claims meet all payer requirements
• Provide second-level software support for EDI clients and staff
• Research network issues, program errors, and Windows errors relating to Xpeditor Server performance
• Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases
• Map client claim files in order to load into Xpeditor
• Establish custom edits/converts using Xpressbiller software
• Modify Xpeditor Reports per client requests
• Assist with identifying product shortcomings and possible enhancements
• Other duties as assigned

Skills

• Experience providing technical support in a professional environment required
• Must have experience using a ticketing system - ServiceNow a plus
• Problem solving skills
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast paced environment
• Strong attention to detail - working with clients and internal departments
• Ability to set priorities
• Ability to maintain confidentiality
• Associate's degree preferred
• Experience with some sort of scripting language preferred
• Knowledge of EDI a plus

Company Overview

Company H1B Sponsorship