Nova Biomedical is a global leader in biotechnology and in vitro diagnostic instrumentation, dedicated to advancing patient care and scientific discovery. The Technical Product Automation Specialist I provides frontline support for biotechnology instrumentation and automation solutions, assisting customers and internal teams with troubleshooting and system connectivity.
Responsibilities
- Provide local and international assistance to customers, Nova-trained Field Service Specialists, and Nova-trained Field Sales Representatives via phone, email, and remote e-meeting sessions
- Troubleshoot instrument operation, software configuration, and connectivity issues
- Document all customer interactions, troubleshooting steps, and resolutions within the company Customer Relationship Management (CRM) system
- Assist with configuration and troubleshooting of system connectivity for:
- Nova automation servers used for Active Directory and Data transmission
- Nova OPC DA/UA servers
- 3rd party Laboratory Information Management Systems (LIMS)
- Client servers and external automation devices
- Support networking configuration including IP addressing, port configuration, and firewall coordination
- Collaborate with customer IT teams, automation groups, and third-party vendors whose products interface or integrate with Nova systems to ensure successful system integration and reliable communication between devices
- Escalate complex software or automation issues to senior specialists or R&D engineering teams
- Collaborate with software development teams to support the management and ongoing development of the Nova OPC UA and DA Server
- Assist in validation testing and verification activities for the Nova OPC Server and product line software
- Contribute to internal documentation and knowledge base development
- Provide training on the Biotechnology product lines, from introductory to advanced levels, for Technical Product Specialists, Field Service Specialists, Field Sales Representatives, and other relevant teams as needed
- Occasionally travel to customer sites for implementation or advanced troubleshooting support
Skills
- Basic understanding of laboratory instrumentation and clinical or biotechnology analyzer operation
- Familiarity with Laboratory Information Management Systems (LIMS) and Open Platform Communication (OPC) data workflows
- Understanding of automation device communication and system integration concepts
- Knowledge of TCP/IP networking fundamentals (IP addressing, ports, and basic connectivity troubleshooting)
- Strong troubleshooting and analytical problem-solving skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office applications, including Excel and Word, for documentation, reporting, and data analysis
- Ability to manage multiple technical cases simultaneously and prioritize effectively
- Experience with OPC DA/UA connectivity
- Familiarity with automation platforms such as DeltaV, Kepware, OPCExpert, or UAExpert
- Experience working with SQL data or Excel-based datasets
- Basic scripting or programming experience (Python, C++, or XML)
- Exposure to regulated or GMP environments
- Bachelor's degree in Biomedical Engineering, Computer Engineering, Biology, or related technical discipline
- 1–3 years of experience in a clinical, biotechnology, research, or laboratory automation environment
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
Company Overview
Nova Biomedical develops, manufactures, and sells advanced technology blood testing analyzers and diagnostic products. It was founded in 1976, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.novabiomedical.com/.Company H1B Sponsorship
Nova Biomedical has a track record of offering H1B sponsorships, with 4 in 2026, 8 in 2025, 5 in 2024, 9 in 2023, 3 in 2022, 2 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.