Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.
Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.
We’re seeking a Technical and Training Representative who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.
ABOUT THE ROLE
The Technical and Training Representative is a field-based position for the Technical/Warranty Services team at Amrize Building Envelope. Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the Technical and Training Representative reports to the Regional Manager for their respective area. This is a "boots on the ground", face of the company role who, among many things, is responsible for:
- Training on proper application techniques for Elevate and GenFlex roofing products, as well as best roofing practices.
- Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations.
- Providing on-site technical construction assistance to professional architects, designers, and installers.
WHAT YOU'LL ACCOMPLISH
- Responsible for educating customers, sales representatives, and teammates in how to apply Elevate and GenFlex products per product specifications.
- Assist Regional FTRs with large group trainings.
- Assist Marketing and Sales with training presentations at trade shows and other highprofile events.
- Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty type/term, and construction site specific conditions.
- Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.
- Ability to develop strong customer relationships and inspire customer confidence.
- Ability to follow corporate and division policies and applicable governmental safety regulations are required. Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.
- Ability to define and document a project, set timelines, align resources, and execute to meet deadlines. Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
- Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.
- Ability to prioritize work.
- Maintains an understanding of current business initiatives and identifies opportunities for improvement.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
- Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOR
- Bachelor’s Degree in Construction Management or Architecture;
OR
- Minimum 8 years’ active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
OR
- High school diploma + minimum of 10 years of construction experience in a Foreman or Superintendent role or as a Technical Representative for a commercial roofing manufacturer.
Strong Candidate Traits:
- Must be personable and professional and maintain a high-level of integrity.
- Strong customer service focus.
- Strong verbal and written communication skills.
- Ability to think outside the box.
- Good organizational and time management skills are a must.
- Must be able to travel overnight 50% to 80% of the work year by air or car.
- Be able to tow and maneuver a trailer in tight spaces, including backing the trailer.
- Must be able to work flexible hours with minimum notification when necessary.
- Must possess a valid driver’s license.
Prior Technical Representative experience Strong technical expertise in most of the following products and an aptitude to learn the rest:
- Single-Ply Roofing Systems including: EPDM, TPO, PVC
- Asphalt Roofing Systems including: SBS, APP, BUR
- Metal Systems: Standing Seam Roofs, Cavity Wall Assemblies
- Roofing Coatings including: Silicone Roof Coatings, Acrylic Roof Coatings
- Urethane Systems including: P.U.F. Roofing, Wall Foam
- Garden Roofing Systems including: Built In Place, Modular
Additional Requirements
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
- Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Speak and present in front of large groups.
- No fear of heights; ability to climb ladders and stairs.
- Ability to lift 50 lbs. and occasionally lift 75 pounds.
- Regularly required to sit, stand, bend, reach, climb and move about in various environments.
- Regularly operates a computer, computer accessories and phone equipment.
WHAT WE OFFER
- Competitive salary
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
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Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.