Who We Are
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.
What We Do
At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.
Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.
Location: Lagos (Hybrid)
Job Purpose
The Team Lead, Credit Application Review is a guardian of integrity at Moniepoint. We’re building a financial ecosystem that millions of businesses rely on, and your role is to ensure that every participant in that system is verified, compliant, and ready to grow.
You will lead the team responsible for the critical "second look"—ensuring that our verification processes are airtight and that decisions are made with both speed and precision. You’ll turn complex regulatory requirements into clear, actionable workflows, ensuring that we maintain our high standards without slowing down the business.
Key Responsibilities
- Guard the Standards: Ensure all verification processes align perfectly with our consumer lending policies and risk standards. You are the benchmark for quality.
- Final Seal of Approval: Validate and sign off on verification findings. Your word is the final check that ensures accuracy and compliance before a decision is made.
- Team Orchestration: Manage and mentor our online and field verification agents. You’ll ensure they have the tools, knowledge, and "Moniepoint mindset" to do their jobs effectively.
- Fraud Detection: Keep a sharp eye out for discrepancies. You’ll identify and flag potential fraud or high-risk applications before they become a problem.
- SLA Mastery: We move fast. You’ll ensure that all verification tasks are completed within defined timelines, keeping our customer onboarding experience seamless.
- Audit Readiness: Maintain impeccable documentation and data accuracy. When it’s time for an audit or regulatory review, your records will be the gold standard.
- Process Evolution: Collaborate across teams to find friction points in our verification frameworks and suggest factual, innovative ways to make them better.
Qualifications
- Minimum of 3 years’ experience in financial services.
- At least 2 years in a leadership or supervisory role, specifically within verification, risk, compliance, or loan operations.
- A deep understanding of document review, internal controls, and regulatory requirements in the Nigerian financial landscape.
- Strong analytical skills—you can spot a "red flag" from a mile away.
- Proven ability to lead a team and manage high volumes of work without losing your attention to detail.
About You
- You’re a Hero of Integrity: You believe that doing things the right way is the only way. You lead by example when it comes to ethics and accountability.
- You’re Factual & Direct: You don't guess; you use data and evidence to make your points. You communicate clearly and honestly with your team and stakeholders.
- You Thrive in Momentum: You enjoy the challenge of high-pressure environments and take pride in meeting tight turnaround times without sacrificing quality.
- You’re a Natural Problem Solver: You don’t just report issues; you find the root cause and recommend solutions that help the whole team get better.
What Success Looks Like
- Precision & Accuracy: Verification error rates remain near zero, with no "high-risk" oversights in the approved portfolio.
- SLA Consistency: The team consistently hits or exceeds turnaround time targets for application reviews.
- Audit Excellence: Internal and external audits return clean reports with no major findings in the verification workflow.
- Team Empowerment: Field and online agents report feeling well-coached and clear on their decision-making criteria.
What we can offer you
Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the operations lead.
- A behavioural and technical interview with the business lead.
Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.