The role of Supplier Sales Executive is a telesales position within a multilingual ‘Managed Sales’ team, requiring the Enrollment Specialist to speak with supplier clients with a plan to enroll them onto one of the two Tungsten services at the request of their buyer customer (end client)
Each individual is expected to carefully manage a sales portfolio (containing 100-300 suppliers) in line with strict quality guidelines. This includes regular interaction and detailed account notes within the CRM.
Key Responsibilities
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- Contact each new supplier lead must be contacted within 2-8 working days.
- Provide professional advice on which service to register for
- Professionally represent Tungsten Network, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills
- Determine the correct supplier contact / decision maker
- Handle objections
- Upsell additional / higher value services
- Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client)
- Update the CRM with gathered notes and account/contact details
- Ensure suppliers “go live” on the network post registration
- Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Qualifications
- Experience in telesales and B2B sales
- Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
- Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
- Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
- Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritize activities where necessary
- Skills in prompting AI systems and assessing output quality
- Ability to leverage AI to ideate, develop and scale to the needs of the department
- Communicates with credibility
- Ability to empathize
- Negotiating & Influencing
- Experience & Job Knowledge
- PC / MS office literacy
- Resilience and Determination
- Delivers High Quality Results
- Able to work under pressure
- Able to understand challenges and provide solutions
- Team player with a good attitude
Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets