Overview
We are seeking a highly skilled Wireless Network Engineer to join our Network Operations team. This role is responsible for supporting, maintaining, and improving enterprise wireless infrastructure while handling daily escalations from the Service Desk and offshore Network Operations teams. The ideal candidate has strong hands‑on experience with Cisco, Juniper Mist, and Meraki wireless platforms, deep knowledge of network authentication, and the ability to communicate clearly across technical and non‑technical audiences.
This role requires the ability to travel for onsite wireless surveys, troubleshooting, and remediation activities.
Key Responsibilities
Wireless Operations & Escalation Support
Act as a senior escalation point for wireless incidents from the Service Desk and offshore Network Operations teams
Troubleshoot complex wireless performance, connectivity, and authentication issues in enterprise environments
Perform root cause analysis and drive issues through resolution in accordance with SLA and operational standards
Provide on‑call or after‑hours support as required for critical incidents and maintenance activities
Wireless Infrastructure Management
Administer, maintain, and troubleshoot:
Cisco Wireless LAN Controllers (WLCs) 9800s and Access Points
Juniper Mist Access Points and Mist Cloud
Meraki wireless infrastructure and cloud management
Perform software upgrades, configuration changes, and lifecycle maintenance for wireless platforms
Validate and optimize RF design, roaming behavior, and wireless security configurations
Site Surveys & Field Work
Travel to customer or corporate sites to:
Conduct wireless site surveys (pre‑deployment, post‑deployment, and troubleshooting)
Perform onsite diagnostics and remediation
Validate RF coverage, capacity, and interference issues
Produce survey reports and actionable recommendations
Network Authentication & Security
Design, implement, and troubleshoot wireless authentication solutions
Demonstrate strong expertise in:
802.1X, EAP methods, RADIUS
Cisco Identity Services Engine (ISE) for authentication, authorization, and policy enforcement
Troubleshoot authentication failures across wireless, wired, and NAC integrations
Access Layer Switching & VLANs
Configure and troubleshoot access‑layer networking supporting wireless infrastructure
Hands‑on experience with:
Cisco and Juniper switches
VLAN design, trunking, access ports, and PoE considerations
Use CLI effectively to diagnose Layer 2 and Layer 3 connectivity issues impacting wireless services
Change & Release Management
Plan, document, and execute network changes following established change management processes
Assess risk, develop rollback plans, and coordinate with stakeholders for scheduled maintenance
Participate in change reviews and post‑implementation validation
Documentation & Knowledge Sharing
Create and maintain high‑quality documentation, including:
Operational runbooks and support procedures
Product and platform support guides
Standard operating procedures (SOPs)
Ensure documentation is clear, accurate, and consumable by Service Desk and offshore teams
Contribute to continuous improvement through knowledge sharing and process refinement
Required Skills & Qualifications
Technical Skills
Strong enterprise wireless engineering experience
Hands‑on expertise with:
Cisco Wireless (WLCs, APs)
Juniper Mist APs and Mist Cloud
Meraki wireless and cloud management
Solid understanding of:
Wireless RF fundamentals and design principles
Authentication protocols (802.1X, EAP, RADIUS)
Cisco ISE administration and troubleshooting
Experience with Cisco and Juniper access‑layer switching and VLANs
Strong CLI troubleshooting skills
Professional Skills
Excellent verbal and written communication skills
Ability to explain complex technical issues to non‑technical stakeholders
Strong documentation and technical writing capabilities
Proven experience working in an operations or escalation‑driven environment
Ability to manage multiple priorities under pressure
Preferred Qualifications
Wireless or networking certifications (e.g., CCNP Wireless, CWNA, Mist certifications, Meraki certifications)
Experience supporting global or large‑scale enterprise networks
Familiarity with ITIL or structured operations frameworks
Travel Requirements
Ability and willingness to travel for onsite wireless surveys and troubleshooting as required
Salary Range
$85,120.00 - $134,400.00 USD (Salary)Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law