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About the Team
Workday’s Global Services organization is focused on delivering exceptional customer outcomes through the successful adoption of our cloud platform.About the Role
The Senior Director, Global Services – ASEAN & India is a key member of the APAC Global Services leadership team, responsible for driving services growth, delivery excellence, and customer success across the region.
This leader oversees a combined organization of Services Sales (Services Executives) and Engagement Management, with end-to-end accountability across services go-to-market (GTM), bookings, portfolio delivery, and customer outcomes.
The role requires close partnership with Sales, Customer Experience teams, Product, and Partner ecosystem teams to accelerate new business, expand existing accounts, and ensure high-quality, predictable delivery across all engagements. A key dimension of the role alongside positioning value for customers from expertise and capabilities of Workday Global Services organization is to also embed Workday Success Plans (WSP) into customer engagements and drive AI-led GTM motions, positioning Workday as a strategic platform for transformation.
This role reports to the Vice President, APAC Global Services.
Define and execute the Global Services GTM strategy across ASEAN and India, aligned to regional and global priorities
Drive services bookings, revenue growth, and pipeline generation, including platform value expansion through Workday Success Plans (WSP)
Improve win rates and deal quality through strong deal shaping, positioning, and value articulation
Partner with Sales to land, expand, and accelerate adoption across new and existing customers
Lead AI-led GTM initiatives, embedding Workday’s AI offerings and capabilities into solution positioning, services offerings, and customer value narratives
Act as a trusted advisor to customers and internal stakeholders on value realization across the lifecycle
Position Global Services offerings across Customer Journey to accelerate time to value
Drive adoption of Workday Success Plans (WSP) to enable continuous engagement, proactive support, and long-term value realization
Strengthen executive-level customer engagement to drive confidence, adoption, and expansion
Collaborate with Global Partner Organization teams to help build and scale a high-performing partner ecosystem, ensuring alignment on delivery quality and customer outcomes
Own the success of the regional services portfolio, ensuring predictable, high-quality delivery outcomes
Drive AI-powered delivery practices, including automation, accelerators, and scalable methodologies to improve speed and quality
Establish strong forecasting discipline, operational rigor, and performance management across the business
Build a performance-driven culture with clear metrics across bookings, delivery, utilization, and customer success
Ensure effective resource planning, capacity management, and portfolio governance
Lead, inspire, and scale a high-performing team of services sales and engagement managers/ project directors
About You
10+ years of experience in enterprise software consulting services and/or services sales
10+ years of experience managing large-scale delivery portfolios, ideally in cloud-based environments
8+ years of experience leading regional teams across sales and delivery functions
Proven leadership experience across ASEAN and India markets
Experience as an Executive Sponsor for large, complex transformation programs
Strong domain expertise in Enterprise Applications (HCM, Financials, ERP, Planning, Payroll)
Demonstrated ability to engage and influence C-level executives with clear, outcome-driven messaging, including AI and digital transformation narratives
Experience managing a consulting services P&L, including bookings, revenue, margin, and utilization
Strong collaboration skills across cross-functional teams and partner ecosystems
Ability to operate with a hands-on, ownership mindset in a fast-paced environment
Excellent communication, executive presence, and stakeholder management skills
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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