Specialist, Training

Lincoln Financial is a company that helps people confidently plan for their future. The Training Specialist role involves developing, implementing, and evaluating training plans and programs while serving as a mentor and subject matter expert to claims staff and training associates.

Responsibilities

• Serves as a subject matter expect, mentor and coach to claims staff and training associates
• Manages and oversees desk management, reviews/analyzes, and acts on statistic reviews for claims staff under mentor including trends, workflow, claim assignments, etc
• Provides coaching and feedback to claims staff and training associates
• Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
• Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
• Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge
• Identifies and communicates to management process improvements that reduce workloads or improve quality
• Develops, implements, and evaluates training plans and programs to meet departmental training objectives
• Develops training materials, manuals, procedures and/or visual aids to meet objectives of his/her assigned area(s) of responsibility
• Develops and conducts training needs assessments and determines training requirements for new program development
• Conducts training and ongoing training evaluations to ensure effectiveness of programs and recommends modifications as necessary
• Liaises to ensure training materials, procedures, plans and/or programs reflect business needs and support organizational readiness
• Proactively collaborates and communicates with appropriate internal/external stakeholders to address training gaps to optimize organizational performance
• May share knowledge with junior and/or peer team members

Skills

• 4 Year / Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 1-2+ years of mentoring and coaching experience
• 1 - 3+ Years' experience in training that directly aligns with the specific responsibilities for this position
• Employee must be able to work more than 40 hrs per week when necessary
• Knowledge of curriculum development principles
• Ability to perform under stress in cases of emergency, critical or hazardous situations
• Evaluate trends in data or information
• Ability to evaluate information and the implications of a course of action or solution
• Training and/or mentoring experience

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

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