Company: WillWare Technologies
Role: ServiceNow Senior Engineer
Experience: 4+ Years
Work Location: Remote
Job Description:
We are looking for skilled
ServiceNow professionals to design and develop an advanced employee portal with AI-driven capabilities.
Scope of Work
1. Design & Development
- End-to-end design and development of the main ServiceNow portal and sub-portals
- Implementation in a non-production (POC) environment
2. UI/UX Design
- Build an intuitive, user-friendly interface
- Ensure responsiveness across desktop and mobile devices
3. Process Orchestration
- Implement workflows and orchestration within ServiceNow
- Utilize existing platform capabilities and licenses
4. Functional Prototype (POC)
- Develop universal ticketing functionality
- Integrate AI-driven features for employee service requests and queries
Key Technical Areas
- Parent portal homepage development
- Department-specific sub-portals and UI pages
- Approvals page (pending & completed approvals tracking)
- Employee Center / Employee Center Pro
- Universal Ticketing across departments
- Dashboards, reports, and data visualizations
- NowAssist AI (integrated with Knowledge Base, SharePoint, and external sources)
- Process orchestration for selected services
- Fulfiller workspace, dashboards, and reporting
- Mobile-ready portal accessible from non-corporate devices
- SharePoint integration
Required Skills
- Certified ServiceNow professional
- Strong hands-on experience in:
- Employee Center / Employee Center Pro
- NowAssist AI
- ServiceNow Portal Development
- Workflow & Process Automation
- Experience with integrations (especially SharePoint)
- Good understanding of UI/UX best practices