GRUNDFOS is dedicated to pioneering smarter solutions for moving and transforming water. The Service Technician will manage end-to-end workshop and field service activities, focusing on diagnosing, repairing, and delivering exceptional service for critical pump systems while ensuring safety and quality standards are met.
Responsibilities
- Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
- Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
- Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
- Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
- Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
- Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters
Skills
- A bachelor's degree or equivalent in a technical discipline (mechanical, electrical, or related field)
- A minimum of 1-2 years of relevant work experience in a service, repair, or workshop environment
- Experience servicing Pumps, motors, controls, or have rotating equipment experience
- Proficiency with SAP, MS Word, and MS Excel
- Detail-oriented technical problem solver with strong customer service skills
- Commitment to safety
- Ability to work independently in a remote, travel-heavy role
- Knowledge of warranty claim processes and quality improvement reporting
- Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting
Benefits
- Paid time off
- Paid holidays
- Merit increases
- Bonuses
- Employee stock purchase programs
- Flexible hours
- Home working opportunities
- Parental support
- Annual bonuses
- Health insurance
- Strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- Carefully structured programmes to pursue personal and professional development opportunities
Company Overview
We’re a global leader in water solutions. It was founded in 1945, and is headquartered in Bjerringbro, Middle Jutland, DK, with a workforce of 10001+ employees. Its website is https://grundfos.to/socialmedia.