Service Advisor

About the Role:

Service Advisor serves as the primary liaison between shops and customers to ensure a seamless repair experience.This position demands strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, multi-stakeholder environment.

What You'll Do:

• Carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders.
• Explain repair order charges to customers. 
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Develop rapport and partner with shops to ensure completion of repair orders

What You'll Bring:

• A minimum of 2-3 years’ experience in an automotive service role. 
• Proven track record of CSI, sales history in high volume car brands is preferred.
• Amazon vans experience preferred, not required 
• Excellent verbal and math skills.

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in

What We Offer:

• Competitive pay with equity
• Medical, dental, and vision coverage
• Flexible PTO and company holidays
• Remote-friendly setup with home office support
• Learning and development budget
• Wellness stipend to support your health and well-being
• Paid parental leave

Benefits may vary by location and role.

If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.

Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.