- Lead complex fraud investigations with real community impact
- Collaborate with law enforcement and specialist forensic experts
- Location is flexible
About The Role
As a Senior Investigations Advisor, you will provide technical leadership across complex fraud investigations, ensuring high-quality outcomes and ethical decision-making. You will work within Fraud & Intelligence, partnering closely with internal specialists, external investigators, and law enforcement. This role also supports capability uplift through mentoring, knowledge sharing, and continuous improvement of investigation practices.
What You'll Do
- Manage and review complex fraud investigations, ensuring evidence-based decisions that meet regulatory, legal, and ethical standards.
- Provide expert guidance on investigation strategies, including large-loss and highly complex matters involving vulnerable customers.
- Partner with law enforcement, forensic experts, and external investigation panels to coordinate joint investigation activities.
- The role may also involve speaking with customers specifically around complaints.
- Review investigation reports and recommendations, supporting sustainable outcomes and delegated decision-making.
- Support the development and improvement of investigation policies, procedures, and technical frameworks.
- Coach and mentor team members by sharing expertise, supporting development plans, and contributing to technical onboarding.
What You'll Bring
- Extensive experience in fraud investigations, including managing complex or high-value cases and working with law enforcement.
- Strong knowledge of investigative methodologies, forensic techniques, and digital evidence handling.
- Proven ability to provide clear, practical advice on investigation strategies aligned with organisational and regulatory requirements.
- Experience reviewing complex investigation outcomes or acting as an expert contributor in escalated matters.
- Capability to mentor others through coaching, knowledge sharing, and structured feedback.
- Confidence working with senior stakeholders, applying sound judgement to sensitive or high-risk matters.
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually.
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus.
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access.
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees.
- Paid volunteer leave, donation matching, and unlimited emergency response leave.
- Performance-based bonuses and Suncorp shares for eligible employees.
www.suncorpgroup.com.au/careers/benefits.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
To apply for this opportunity, please submit your application directly via the link provided.