Senior Fraud Investigator

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. 

How You’ll Make an Impact

The Senior Fraud Investigator protects members and the credit union from financial loss by preventing, detecting, investigating, and resolving fraud across all channels (cards, ACH, checks, P2P, online/mobile, lending, and real‑time payments). The role triages alerts, conducts case investigations, communicates directly with members regarding suspected fraud, and partners with internal teams and law enforcement when needed. The Senior Fraud Investigator identifies patterns and trends, recommends rule and control enhancements, and assists with testing and optimizing fraud systems to strengthen loss prevention and member experience. This position also exercises sound, risk‑based decision‑making—often in time‑sensitive situations—to determine appropriate actions that may directly impact member experience, financial exposure, and operational risk.

What You’ll Be Doing 

1. Perform alert triage, conduct investigations, and make informed transaction decisions that may directly impact member experience, financial exposure, and organizational risk.
2. Conduct thorough investigations into suspected fraud across multiple channels—such as ATO, identity theft, ACH, cards, P2P, and lending—leveraging BI dashboards, data extracts, and other data analysis tools to accurately identify issues and support timely resolution.
3. Interpret and analyze fraud‑related data in partnership with the Fraud Data Analyst to identify emerging trends and attack vectors, refine or optimize rule models, and strengthen risk‑based decisioning.
4. Serve as a decision‑maker on complex or time‑sensitive fraud cases, making recommendations or determinations that may directly impact financial exposure, member outcomes, and regulatory risk
5. Communicate clearly and empathetically with members impacted by fraud, guiding them through next steps and ensuring a positive and supportive experience.
6. Support regulatory compliance by performing suspicious activity reviews, documenting findings, and assisting with reporting requirements while maintaining audit‑ready records.
7. Partner with internal teams and external entities, including vendors and law enforcement, to coordinate fraud investigations and ensure effective resolution.
8. Maintain and enhance fraud procedures; support system testing, rule tuning, and other improvements that increase detection accuracy and operational efficiency.
9. Take on additional responsibilities as necessary to support fraud‑prevention initiatives and overall departmental success.

What You Bring to the Team

• Bachelor’s degree required.
• 5+ years of experience in fraud operations, investigations, risk management, or related financial services roles (credit union, bank, or fintech).
• Experience with SQL and Power BI is a plus, including the ability to run basic queries, interpret dashboards, and use data insights to identify trends, analyze attack patterns, and enhance investigative findings.
• Strong working knowledge of fraud typologies, including ATO, identity theft, check, ACH, P2P, card, loan/HELOC, and RTP fraud.
• Demonstrated expertise in alert triage, case investigation, and risk‑based transaction decisioning, with the ability to assess financial exposure and member impact.
• Exceptional written and verbal communication skills, with the ability to articulate complex findings clearly and empathetically.
• Proficiency in Excel (filters, pivot tables, lookups) and comfort working with dashboards, data extracts, and investigative reports.
• Advanced analytical and problem‑solving skills, with the ability to work independently, prioritize effectively in a fast‑moving risk environment, and collaborate across departments.
• Experience with Symitar (Jack Henry) preferred.
• Experience using fraud detection and AML platforms such as Unit21, BioCatch, or Verafin preferred.

Where You Can Work

Tools & Work Environment

• Stable internet connection with speeds high enough for video conferencing and screen sharing 
• Smartphone with current iOS/Android OS  
• Prolonged periods sitting at a workstation and working on a computer 
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $75,000 - $85,000 per year with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

• Excellent health insurance packages with a Health Reimbursement Account option

• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent*

• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays

• Monthly stipend for wellness activities and mental health*

• Tuition reimbursement

• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more

• Bonus/commission plan for qualifying roles

• Employee perks (including mortgage discounts!)

• PTO purchase and sell-back programs

• Rewards and peer recognition programs

• Trust-based, out-come oriented remote work environment for most roles

*After 6 months of service

Important Compliance Information

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  

• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. 

• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. 

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. 

• Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. 

• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.