Location: Kuala Lumpur, Malaysia
Role: Senior Finance Specialist
Department: Finance
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We're hiring a Senior Finance Specialist to own critical finance functions across reporting, forecasting, controls, and process optimization.
This is a senior individual contributor role—equivalent in scope and compensation to a Finance Manager. You’ll be the finance team's go-to problem solver: generalist in scope, strategic in thinking, and trusted by leadership for both detail and direction.
If you’ve done time in FP&A, audit, reporting, or SaaS finance, and want to step into a high-ownership role with broad responsibility and impact, this is your chance.
Responsibilities:
- Lead high-impact financial initiatives, collaborating with cross-functional teams to drive alignment, execution, and measurable business outcomes.
- Analyze complex financial data and business issues, offering clear, actionable insights to support strategic and operational decisions.
- Own and continuously improve core finance processes (e.g. month-end close, budgeting, forecasting, controls), ensuring consistency, scalability, and compliance.
- Act as a strategic problem solver for diverse finance challenges across the organization—from financial modeling to cost optimization and risk mitigation.
- Produce accurate and timely financial reports, dashboards, and narratives that inform leadership decisions and performance reviews.
- Champion process automation and data integrity, identifying opportunities to reduce manual errors and improve reporting efficiency.
- Support internal and external compliance requirements, helping ensure audit readiness, policy adherence, and regulatory alignment.
- Mentor junior team members (where applicable), providing guidance on analysis, tools, and professional development in a collaborative, high-performance culture.
Qualifications:
- At least 4–5 years of experience in finance or accounting, ideally in a Big Four firm or a high-growth SaaS company. Experience in FP&A, business partnering, or strategic finance is strongly preferred.
- Bachelor's degree in Finance, Accounting, or a related field; professional qualifications (e.g., ACCA, CPA, ICAEW) are highly desirable.
- Extensive knowledge of financial principles, regulatory requirements, and advanced financial analysis techniques.
- Proven track record of leading complex financial projects and process improvement initiatives.
- Exceptional attention to detail and ability to ensure the accuracy of financial reports and data.
- Strong problem-solving skills with the ability to develop and implement robust financial solutions.
- Excellent communication skills, capable of conveying complex financial information clearly to stakeholders.
- Demonstrated ability to mentor and develop junior team members, fostering a collaborative and high-performing finance team.
Here's what's in for you
- You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong
- You will join a diverse team of people from all over the world who are passionate about serving our global customers.
- You will grow more here than you would anywhere else, that is a promise.
- Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
- Beer O'Clock on Fridays? Naah, we have it every day!
- Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
- You'll get to experience a very competitive compensation.
- You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
- Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
- Flexible working environment