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Join arenaflex: Transform How We Listen to Our Customers
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. We're on a mission to deliver world-class experiences that not only meet but exceed expectations across more than 20 countries and in over 10 languages. With millions of customer surveys received annually, our team is at the heart of understanding what our customers truly need, want, and expect from their interactions with us.
We're looking for a Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) program. This isn't just another data role—it's an opportunity to shape how a global organization listens, learns, and responds to customer feedback at scale. You'll work alongside talented product owners, subject matter experts, and agile technology teams to build robust data architectures that power meaningful insights.
If you're passionate about data, driven by impact, and thrive in collaborative environments, arenaflex is the place for you. Come be part of a crew that leads the way together.
About the Voice of Customer Program
At arenaflex, we take customer feedback seriously. Our Customer Listening Team manages the complete Voice of the Customer technique—a sophisticated system that collects, analyzes, and transforms customer feedback into actionable insights. This program covers our Consumer, Business, and Service Provider segments, processing over 5 million surveys each year.
As the Senior Data Architect, you'll play a pivotal role in evolving this program. You'll help design and maintain new VoC systems sourced from our Cornerstone platform, integrated seamlessly with Qualtrics—our premier survey and dashboard solution. Your work will directly influence how we understand and serve millions of customers worldwide.
Key Responsibilities
- Architect Data Solutions: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across all customer feedback channels.
- Collaborate with Business Teams: Work closely with application teams to define, structure, and capture business requirements, translating them into technical deliverables that drive measurable outcomes.
- Lead Big Data Initiatives: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions that ensure data quality and accuracy through intensive testing at variable and use-case levels.
- Drive Innovation: Proactively identify and automate manual tasks to improve quality and efficiency across the Voice of Customer workflow.
- Mentor and Guide: Offer guidance to enhance competencies that drive efficiency in computing programs using the massive data ecosystem.
- Power Insights Generation: Lead consumer story analysis and elaboration, design and development of software programs, and build automation tools that transform raw data into strategic insights.
- Cross-Functional Partnership: Collaborate closely with partners from across the organization to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique.
- Platform Management: Support the development and maintenance of the new Voice of Customer technique sourced from Cornerstone, integrated with the Survey and Dashboard platform hosted through Qualtrics.
Essential Qualifications
To succeed in this role at arenaflex, you'll need:
- Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages with a minimum of 3 years in data-driven projects.
- Delivery Management: Strong understanding of development launch management and troubleshooting for data-intensive projects.
- Stakeholder Collaboration: Experience actively collaborating with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Agile Methodology: Familiarity with Agile delivery methodologies where small increments of a product are introduced at regular intervals to business groups.
- Data Architecture Skills: Proven ability to design and build robust data model architectures that support optimal processing and standardized definitions.
Preferred Qualifications
- Experience with real-time streaming data processing and analytics
- Knowledge of cloud-based data platforms and services
- Background in customer experience or Voice of Customer programs
- Experience with Qualtrics or similar survey platforms
- Understanding of data governance and quality frameworks
- Experience in international, multi-cultural environments
Skills and Competencies
At arenaflex, we value both technical excellence and collaborative spirit. The ideal candidate will demonstrate:
- Analytical Thinking: Ability to synthesize complex data sets into meaningful insights and actionable recommendations.
- Problem-Solving: A proactive approach to identifying challenges and developing innovative solutions.
- Communication Skills: Ability to translate technical concepts for non-technical stakeholders and present findings compellingly.
- Team Player Attitude: Commitment to collective success and supporting colleagues across the organization.
- Adaptability: Comfortable working in fast-paced environments with evolving requirements.
- Attention to Detail: Dedication to data quality and accuracy in all deliverables.
Career Growth and Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. We invest heavily in the growth and development of our colleagues because we believe that when you grow, we all grow together.
As a Senior Data Architect at arenaflex, you'll have access to:
- Professional Development: Comprehensive training programs and certification opportunities in cutting-edge technologies.
- Career Pathways: Clear progression routes to senior technical leadership, data science, or management positions.
- Mentorship: Access to experienced mentors who can guide your career journey.
- Cross-Functional Exposure: Opportunities to work with different business units and expand your industry knowledge.
- Industry Recognition: Chance to present at internal and external conferences, showcasing your expertise.
We're committed to helping you reach your full potential. Whether you want to deepen your technical expertise or explore leadership roles, arenaflex provides the resources and support you need to succeed.
Work Environment and Culture
At arenaflex, we pride ourselves on creating an environment where every person is seen, heard, and feels like they belong. Our culture is built on integrity, collaboration, and a commitment to excellence.
We believe in winning as a crew—together. Each colleague has the opportunity to share in the business enterprise's achievement. When we win, we all win. This collective mindset drives everything we do, from how we serve customers to how we support each other.
Our flexible working model allows you to choose the arrangement that best supports your productivity and work-life balance. Whether you prefer working remotely, in-office, or a hybrid approach, we'll find the right setup for your role and business needs.
Compensation and Benefits
We value our colleagues and believe in rewarding excellence. At arenaflex, you'll enjoy:
- Competitive Base Salaries: Industry-leading compensation that reflects your skills and experience.
- Performance Bonuses: Incentives that reward your contributions to our collective success.
- Financial Wellness: Comprehensive support for economic well-being and retirement planning.
- Health and Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location-dependent).
- Mental Health Support: Free and confidential counseling aid through our Healthy Minds program.
- Family Support: Generous paid parental leave policies (location-dependent) to support you and your growing family.
- Flexible Work Arrangements: Hybrid, onsite, or remote options depending on position and business need.
We returned our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and intellectual health through every stage of life.
Join the arenaflex Crew
Are you ready to make an impact? Are you passionate about data, customer experience, and working with a team that values integrity and collaboration? If so, we invite you to join arenaflex and let's lead the way together.
This is more than a job—it's an opportunity to be part of something bigger. You'll contribute to a program that touches millions of customers globally, work with cutting-edge technologies, and grow your career in a supportive, inclusive environment.
At arenaflex, we do business with the highest integrity, ensuring that each person is seen, heard, and feels like they belong. We're not just building a company; we're creating experiences that matter.
Apply now and become part of the arenaflex crew today!