Senior Business Analyst

The Senior Business Analyst will have direct responsibility for leading multiple technology and operational initiatives for the Prosperity Life Insurance Group. 

The Senior Business Analyst will work directly with internal and external stakeholders on activities such as: organizing and leading initiatives supporting business goals, implementing, and developing business process flows and delivery plan to support the strategic direction of the business. This role will be responsible for developing business analysis procedures and best practices, create standardized way on documenting business flows and provide training on the same. Selected candidate will have working experience in digital delivery following agile methodology.

The Senior Business Analyst is critical liaisons between Technology and other areas such as, operations, Finance, Actuarial, Sales, etc. to ensure sound business solutions are formed and implemented with quality. This role is responsible for facilitating the flow of ideas and information between departments.

Skills:

• Facilitating business need identification
• Developing business requirements for the business/technology solutions that will allow the stakeholders and internal departments to become more efficient and help technical team in development and quality assurance team in testing.
• Estimating implementation costs and efforts
• Documenting flows and procedures and creating relevant user journey maps and customer experience maps.
• Ensuring quality of solutions delivered (leading user acceptance testing)
• Identifying, developing, and executing continuous improvement opportunities
• Other support to operations areas as identified.
• Life and Annuity Insurance experience in areas for New Business, Agency / Agent management, payment processing and disbursements.

Responsibilities:

• Facilitate collaboration sessions with various project teams to identify and document business requirements.
• Working experience in delivering transformative initiatives leveraging agile digital delivery.
• Facilitate daily QA defect analysis meetings and produce daily documentation including meeting minutes, defect logs and status reports.
• Working experience in collaboration tools for creating flowcharts/process maps using tools like MIRO, Figma, Visio, PowerPoint, or similar
• Work directly with the system end-users, SME's and technical staff to translate complex processing information into effective requirements.
• Interview business users, generate requirement artifacts, test plans review and coordinate/conduct UAT.
• Facilitate daily scrum calls to identify and remove any impediments, working closely with Scrum master.
• Create Sprint backlog working closely with Product owner(s) and scrum master and drive sprint grooming and planning to track to key milestone dates
• Help with effective Change Management and governance to ensure project goals are achieved.
• Experience in project management and/or client/block conversions is a plus

Qualifications: 

•    A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or equivalent work experience in business analysis and application development
•    5 to 7+ years’ experience in Life insurance, Annuity, or financial services work experience
•    5+ years of experience in the insurance industry in areas for New Business, Agency / Agent management and hierarchy / commissions processing and disbursements
•    FLMI, ChFC, CLU or other industry- or field-related designations
•    Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Scrum, Kanban, etc).
•    Knowledge of project management tools and software such as JIRA, Microsoft Project, Rally, SharePoint, PowerPoint, Excel, others. 
•    Working experience in collaborative tools like MIRO, Figma, iRise or similar, with knowledge of UML
•    Experience is AI / ML and Agentic AI tools is a plus
•    Experience with third-party platforms and services, preferably on insurance / financial services.
•    Experience in handling large scale insurance policy conversions is a plus.
•    Experience in Agile Methodology, facilitating scrum meetings and helping team build the prioritized product backlog is a must.
•    Ability to facilitate meetings and communicate results to project teams and management.
•    Very good communication skill who can coordinate with different platform streams, very proactive and collaborative.
•    Ability to influence others without authority.
•    Ability to travel up to 10% of the time