Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. The Self-Directed Administrative Assistant provides essential clerical and organizational support to ensure the smooth and compliant operation of Self-Direction services for people supported with developmental disabilities.
Responsibilities
- Provide daily administrative and clerical support to Fiscal Intermediary (FI) Coordinators, Support Brokers, families, and Self-Hired Staff within the Self-Direction program
- Maintain and update files of people supported to ensure accuracy, completeness, and regulatory compliance in all databases and systems
- Prepare, review, and process Personnel Action Forms (PAFs), and Performance Discussion Forms (PDFs)
- Support compliance filing and documentation management, ensuring all materials meet OPWDD, Medicaid, and agency standards
- Follow up on missing or incomplete documentation, respond to routine inquiries, and direct complex issues to the appropriate team members
- Communicate policy updates and procedural changes promptly and clearly to staff and stakeholders
- Support incident reporting and follow-up processes in accordance with OPWDD standards and agency procedures
- Escalate complex or sensitive cases to the Self-Direction Administrative team as appropriate
- Stay current on state and federal regulations that impact Self-Direction operations and ensure that practices align with updated requirements
- Ensure all activities and documentation related to Self-Direction services adhere to OPWDD regulations, Medicaid guidelines, and PCCS policies
- Monitor internal processes to ensure accurate and compliant documentation of services
- Participate in internal and external audits, assist in implementing corrective action plans, and track progress toward compliance goals
- Advocate for the needs, preferences, and rights of people supported, ensuring person-centered services and adequate support delivery
- Assist people we support and their families in identifying and connecting with additional resources and services to enhance their quality of life
- Complete all mandatory and assigned training within designated timelines
- Take initiative in seeking supervision, coaching, and feedback to enhance performance and skill development
- Engage in ongoing professional development to strengthen understanding of Self-Direction operations, OPWDD standards, and administrative best practices
Skills
- Minimum age of 18
- High School Diploma or GED required
- Minimum of 1–2 years of administrative experience, in healthcare, human services, or Medicaid-funded programs
- Experience handling sensitive or confidential information in compliance with privacy regulations
- Attention to detail and ability to handle confidential information
- Strong organizational and time-management skills
- Strong communication and interpersonal skills
- Associate's degree in business administration, Accounting, Human Services, or related field preferred
- Proficiency with Microsoft Office (especially Excel), shared databases, and basic reporting tool
- Comfort with basic data tracking and reporting tools (e.g., Excel); preferred
Benefits
- Health Coverage: Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
- Telehealth Services: Employer-paid access for all employees, regardless of hours.
- Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
- 403B Retirement Plan: Secure your financial future.
- PTO & Holidays: Generous time off, including your birthday!
- Employee Perks: Discounts on wireless plans, entertainment, dining, travel, and more.
- Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
- Education & Development: Tuition reimbursement and career advancement programs.
- Wellness Support: Access to the Employee Assistance Program.
- Referral Program: Earn rewards by promoting our inclusive workplace.
Company Overview
Person Centered Care Services operates in healthcare, offering person-centered support, resource coordination, and community collaboration. It was founded in 2006, and is headquartered in Staten Island, New York, USA, with a workforce of 201-500 employees. Its website is https://www.pccsny.org.