Sales Professional - Outside Sales

Service Corporation International is a company that celebrates lives and its associates. The Sales Professional - Outside Sales is responsible for achieving monthly sales targets by presenting cemetery and pre-need arrangement services to consumers, developing community relationships, and providing exceptional service to families.

Responsibilities

• Responsible for attaining or exceeding monthly sales revenue quota
• Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products
• Influences consumer on the benefits of pre-planning for a soft close
• Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options
• Develops an understanding of each family’s unique needs and offers solutions to meet their needs
• Provides service beyond expectations to form the foundation for future sales
• Promotes the SCI Brand and service excellence
• Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions
• Provides and walks family through final contract
• Addresses final questions
• Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships
• Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars
• Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
• Obtains referrals from families served through after care visits (ACV)
• Schedules sales appointments
• Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments
• Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments
• Connects with families through listening, honest communication and genuine concern
• Supports families in time of grief with acts of kindness; attends services and/or receptions
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
• Shares family concerns with rest of the SCI team

Skills

• High school diploma or equivalent required
• Current state/province issued driver's license with an acceptable driving record
• Funeral Directors License where required by state law
• Life Insurance license where required by state law; company will support obtaining licensing
• Computer and technology skills
• Goal oriented self-starter
• Public speaking ability; comfortable presenting to small groups
• Ability to work well in a team, as well as independently
• Ability to work a significant number of evenings and weekends
• College coursework preferred
• Sales experience preferred
• Industry experience a plus
• Previous Customer Relationship Management (CRM) systems experience a plus
• Bilingual is a plus

Company Overview