Experienced Bilingual Medicare Customer Service Specialist (Mandarin or Cantonese) – Remote Opportunity for Outbound Medicare Member Engagement
**Rewritten Job Description:**
Join arenaflex's Dynamic Team as a Bilingual Medicare Customer Service Specialist
At arenaflex, we're committed to delivering exceptional healthcare services to our members. As a Bilingual Medicare Customer Service Specialist, you'll play a vital role in our outbound Medicare Member Engagement team, making a meaningful difference in the lives of our members. If you're passionate about customer service, have a strong understanding of Medicare and managed care, and are fluent in Mandarin or Cantonese, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing high-quality, patient-centered care to our members. With a strong commitment to innovation and excellence, we strive to make a positive impact on the lives of our members and the communities we serve. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our dynamic team.
Key Responsibilities:
- Conduct direct outreach to new Medicare members to provide personal assistance with their new MAPD, DSNP, and MMP plans.
- Serve as an advocate to ensure members are well informed about plan benefits, provider options, and how to use their new plan benefits.
- Log all contacts in a database.
- Participate in Member engagement work groups as needed to ensure Medicare member needs are being anticipated and addressed.
- Participate in regular member benefits training with health plan, including the member advocate/engagement role.
Essential Qualifications:
- High School diploma or equivalent required.
- 2 years of experience in customer service, consumer advocacy, and/or healthcare systems.
- Excellent written and verbal communication skills to collaborate internally and externally with members, providers, team members, and manager.
- Bilingual in Mandarin or Cantonese.
- Basic understanding of managed healthcare systems and Medicare.
Preferred Qualifications:
- Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP.
- Associate's or Bachelor's Degree in Social Work, Human Services, or related field.
Skills and Competencies:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and proficiency in using software applications.
- Ability to maintain confidentiality and handle sensitive information.
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to the growth and development of our team members. As a Bilingual Medicare Customer Service Specialist, you'll have opportunities to learn and grow with our organization, including:
- Regular training and development opportunities to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and inclusive work environment that fosters collaboration and teamwork.
Work Environment and Company Culture:
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional service, and we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members.
Compensation, Perks, and Benefits:
arenaflex offers a competitive benefits and compensation package, including:
- A competitive hourly rate of $21.16 - $34.88.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan with company match.
- Flexible work arrangements and remote work options.
How to Apply:
If you're passionate about customer service, have a strong understanding of Medicare and managed care, and are fluent in Mandarin or Cantonese, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
arenaflex is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members.
Thank you for considering this opportunity to join our dynamic team at arenaflex. We look forward to reviewing your application!