Experienced Customer Service Specialist – Government and Corporate Affairs
**Rewritten Job Description:**
Join the arenaflex Family and Explore a World of Possibilities
Are you ready to embark on a new journey, both in your career and in life? At arenaflex, we offer a world of possibilities, where you can travel, grow, and become the best version of yourself. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our Government and Corporate Affairs Customer Service team.
About arenaflex
arenaflex is a leading organization in the industry, with a rich history of innovation and customer-centricity. We're committed to creating a dynamic and inclusive work environment that fosters growth, learning, and collaboration. Our team members are the backbone of our success, and we're proud to offer a range of benefits and opportunities that support their well-being and career development.
Job Summary
We're seeking an experienced Customer Service Specialist to join our Government and Corporate Affairs team. As a key member of our team, you'll be responsible for promoting and selling air travel on arenaflex, resolving customer complaints, and providing exceptional customer service. If you're a customer-focused individual with excellent communication and problem-solving skills, we'd love to hear from you.
Key Responsibilities:
- Promotes and sells air travel on arenaflex
- Prepares itineraries, computes fares, issues refunds, and prepares and issues tickets
- Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
- Communicates with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicates new rules, policies, and procedures that would affect the customer
Requirements:
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- Ability to be resourceful and creative at immediate problem resolution
- Ability to demonstrate high-level initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
Preferred Qualifications:
- Experience in customer service, sales, or a related field
- Knowledge of the airline industry and its operations
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong communication and interpersonal skills
What You'll Get:
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- Travel Perks: Explore the world with our global network of flights and destinations
- Health Benefits: Access to comprehensive health, dental, prescription, and vision benefits
- Wellness Programs: Support your physical and mental well-being with our wellness programs
- 401(k) Program: Contribute to your retirement savings with our employer-matched 401(k) program
Our Culture:
At arenaflex, we're committed to creating an inclusive and diverse work environment that supports the growth and development of our team members. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us meet and exceed the needs of our diverse world.
Why Join arenaflex?
Join our team and experience the pride and satisfaction that comes with being part of a dynamic and innovative organization. At arenaflex, you'll have the opportunity to:
- Grow your expertise and advance your career
- Develop your skills and knowledge in a fast-paced and dynamic environment
- Work with a talented and diverse team of professionals
- Make a real difference in the lives of our customers and communities
How to Apply:
Ready to join our team and start your new journey? Click the link below to apply for this exciting opportunity:
We can't wait to hear from you!