Role Mission
As the Reservations Revenue Specialist, you are the final line of defense for the company’s bottom line. You will ensure that every reservation is financially accurate and operationally sound from booking through post-travel resolution. By auditing pro-formas, managing the lifecycle of credits and refunds, and holding partners accountable to contractual terms, you bridge the gap between our sales intent and our financial reality. You are the guardian of our margins and the key to a seamless accounting close.
Key Responsibilities
1. Financial Audit & Margin Integrity
- Pro Forma Reconciliation: Conduct rigorous daily audits of pro forma invoices for manual reservations to identify and correct pricing or tax discrepancies.
- Margin Protection: Verify that all costs align with expected margins; investigate and resolve any variances with partners before authorizing payments.
- Data Hygiene: Maintain pristine data entry in the Admin system and perform cross-system reconciliation with TRAMS to ensure consistency for the Accounts Payable closing process.
2. Transactional Accuracy (Refunds & Credits)
- Ledger Management: Maintain a meticulous ledger of travel credits and refunds, ensuring they are applied accurately and reflected in financial dashboards.
- Operational Reporting: Provide weekly and monthly snapshots of refund/credit trends to identify operational leaks or recurring partner issues.
- Lifecycle Tracking: Ensure no travel credit expires unused or goes unrecorded, maximizing the value of every dollar.
3. Partner Advocacy & Dispute Resolution
- Contract Enforcement: Communicate directly with our partners - hotels and ground partners - to ensure they honor agreed-upon rates and terms.
- Strategic Negotiation: Act as the primary escalation point for discrepancies. Negotiate with ground partners for client resolutions (e.g., room refunds, comped nights) in collaboration with the Reservations team.
- Relationship Diplomacy: Use "firm but fair" communication to enforce contracts without damaging long-term partner ecosystems.
4. Revenue Intelligence
- Trend Analysis: Proactively flag consistent under-margin bookings and identify partners with high error rates or refund-heavy products.
- Process Improvement: Recommend adjustments to booking workflows to prevent recurring financial discrepancies.
Core Competencies
- Radical Autonomy: Self-initiative to act on the business’s behalf and solve complex financial puzzles
- Margin Logic & Precision: The ability to validate exact margin percentages and dollar amounts by applying contract terms to raw data. Must intuitively understand the impact of Net vs. Rack on the bottom line.
- Assertive Diplomacy: Comfortable citing "Section X" of a contract to partners or internal teams to protect margins, without burning bridges.
- Financial Frugality: A mindset where every dollar and percentage point matters; a natural drive to investigate when "something feels off."
- Organizational Closure: A drive to "close the loop"—leaving no refund unrecovered or credit unapplied.
Experience & Requirements
- Experience: 5+ years of experience in Revenue Management, Accounting, Bookkeeping, or Supplier Relationship Management within the travel industry (Hotels, DMC, Tour Operator, or Wholesale).
- Industry Knowledge: Mastery of travel industry pricing (Net vs. Rack/Gross) and the distribution landscape.
- Technical Skills: Advanced mathematical proficiency, contractual literacy, and a deep understanding of financial lifecycles (AR/AP).
- Native-Level Communication: Must possess native-level English (written and spoken) to communicate with total confidence, authority, and nuance when dealing with global partners and internal leadership.
- Education: Degree in Finance, Accounting, Business Administration, or a related field preferred.
- Geography: If based in LATAM, prior experience working with US-based companies is preferred.
LatAm-based candidates are welcome to apply.
Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.