Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on delivering exceptional care through innovative solutions. The Solutions Analyst will provide outstanding customer support for cloud-based healthcare solutions, addressing technical queries and ensuring a positive experience for users. This role requires effective communication and problem-solving skills to manage customer issues efficiently.
Responsibilities
- Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
- As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
- Work effectively and professionally with other departments to resolve issues
- Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
- Coordinate and execute internal, external, and or internal/external meetings to resolve problems
- Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
- Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary
Skills
- Excellent interpersonal, customer support, and problem-solving skills
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
- Strong communication, relationship management and documentation skills
- High degree of computer literacy and excellent typing skills
- Experience providing web-based application software support
- Prior long term care experience working in a business office role
- Degree in Healthcare, IT, Engineering, Business Solutions
- Prior experience using PointClickCare
Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Company Overview
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.