Remote Technical Support Specialist

Who We Are

 

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems.  Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.

 

Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.

 

 

Your Daily Mission

 

As a Technical Support Specialist at SES, you are a critical member of our Support team and report to the Director, Customer Support and Enrollment. The role is responsible for deliver first class technical customer support as part of an innovative and forward-thinking company in the health informatics market. The Technical Support Specialist serves customers by responding to support requests related to SES products and services. As a customer-focused team player, the Technical Support Specialist must possess a proven ability to take ownership of the customer experience, have exceptional attention to detail, and demonstrate strong critical thinking and problem-solving skills.  Overall, the Technical Support Specialist must have the willingness to go the extra mile to ensure an excellent customer support.

 

Who You Are

 

• Experience in a customer support environment
• It is recommended that you have two years’ experience of providing customer and operations support in a technical environment
• Technical background in a healthcare environment (preferred but not required)
• Experience with Salesforce CRM a plus
• Bachelor’s degree in business, marketing, technology, or related field preferred

• Software management, testing, ticketing, and interfacing with software developers/operations
• Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail

• Electronic Medical Record workflow knowledge a plus

 

The Reality of the Role

 

• Resolving and classifying technical issues in a timely manner, answer inquiries, and provide effective resolutions to close out issues
• Managing customer tickets and reporting through online customer relationship management application
• Maintaining customer records by updating account information
• Creating documentation
• Participating in interoperability testing.
• Work closely with internal stakeholders and be the primary point of contact for customers
• Conduct welcome calls with new customers and provide telephone and web-based training and support to ensure retention, satisfaction and that consumers get the most from SES services
• Recommend potential products or services to management by collecting customer information and analyzing customer and market needs
• Prepare product or service reports by collecting and analyzing customer information
• Implement process improvements to promote operational success
• Contribute to team efforts by accomplishing related results as needed

 

Why You’ll Love Centauri (Our Promise to You)

 

We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals.

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well-being
• Company-paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company-paid training and computer equipment
• Performance-based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth

 

Compensation Transparency

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

 

Equal Employment Opportunity and Accommodation

Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.