Note: The job is a remote job and is open to candidates in USA. Potters Industries is seeking a Technical Service Representative to provide hands-on installation, monitoring, and field testing of their products while delivering technical support to customers and the sales team. The role involves traveling to customer sites, conducting product evaluations, and participating in technical committees to enhance customer satisfaction and product performance.
Responsibilities
- Travel to customer sites to install PI products, applications and/or equipment as well as monitor/ensure proper usage
- Use instruments and knowledge to evaluate proper usage of PI products
- Maintain well written technical notes and prepare technical articles and data sheets promoting the sale of products and enhance Potters image as an industry leader
- Perform product technical development by field-testing products, reporting results and providing recommendations that lead to customer solutions
- Evaluate competitive samples and assist in preparing product specifications in support of selected industry/associations
- Attend and lead technical committees, publish reports, as well as give technical presentations
- Provide technical support to Potters sales group and customers
- Participate in sales development efforts
- Help drive sales growth
Skills
- B. S. degree in a Technical discipline
- Minimum of one (1) year experience in technical support
- Ability to organize and analyze data
- Strong mechanical aptitude
- Strong ability to generate and publish reports for internal and external customers
- Full understanding of experimental design
- Statistical analysis and relevant analytical laboratory methodology
- Strong project planning and organizational skills
- Strong interpersonal skills
- Strong written skills
- Strong verbal skills
- Strong computer skills
- Strong problem solving skills
Company Overview
Potters Industries is a global manufacturer of engineered glass materials. It was founded in 1914, and is headquartered in Valley Forge, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.pottersindustries.com.