Note: The job is a remote job and is open to candidates in USA. Hometap is a company focused on making homeownership less stressful and more accessible through their home equity investment product. The Servicing Specialist role involves providing top-notch customer service to homeowners by responding to inquiries and assisting with investment servicing tasks.
Responsibilities
- Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism
- Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments
- Create and explain settlement statements
- Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy
- Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners
- Review subordination requests for approval or denial
- Follow all company, investor, and legal guidelines
Skills
- 1-2 years of experience with mortgage servicing call centers
- Experience reading mortgage documentation
- Relentless attention to detail with a high degree of accuracy
- Ability to multitask and work under pressure within a deadline-oriented environment
- Comfort working independently as well as in a team environment, with a desire to take ownership of work
- Strong client service skills, and an ability to communicate professionally with others
- Comfortable with being assessed according to our quality control guidelines
- Willingness to roll up your sleeves and assist with other tasks and teams as needed
- Bachelor's degree, ideally in business, finance or a related field
Benefits
- Meaningful equity
- Generous medical, dental, and vision coverage
- Work-from-home stipend
- Parental leave
- Plenty of paid time off to recharge
Company Overview
Access the equity in your home. Hometap provides equity in cash so you can pursue your goals as a homeowner. It was founded in 2017, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.hometap.com.