Note: The job is a remote job and is open to candidates in USA. Wiley is a company that transforms knowledge into impact and is looking for a Sales Operations Specialist to support their sales and marketing organizations. In this role, you will maintain critical systems and data, collaborate across teams, and help drive operational efficiency within the company.
Responsibilities
- First point of contact for incoming requests via our Sales Ops email alias and Slack channels — you’re someone our teams rely on
- Own and maintain our internal Knowledgebase, keeping it accurate, organized, and useful
- Develop strong proficiency in Salesforce — including reporting, data management, and supporting team workflows and become a go-to resource for zyBooks sales
- Help maintain data integrity and accuracy across all platforms so our teams can trust what they’re looking at
- Support report/dashboard creation, maintenance, and delivery to stakeholders across the zyBooks organization
- Assist with managing our data mining assets and integration of 3rd party data
- Collaborate closely with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst on team initiatives and projects
- Learn and take ownership of a growing suite of sales tools and help troubleshoot in times of need
- Partner with the Sales Operations Manager to develop and deliver clear 'how-to' sessions and process training for the broader team
- Show up engaged and prepared for meetings where Sales Operations has a seat at the table
Skills
- BA/BS degree or equivalent experience
- Hands-on Salesforce experience
- Strong written and verbal communication skills; comfortable presenting to both small and large groups
- Proficiency with Excel and Google Sheets
- Familiarity with collaboration and productivity tools like Slack, Zoom, and Google/Microsoft Suite
- Detail-oriented with a knack for staying organized across multiple priorities
- A team-first attitude and genuine desire to help others
- SQL or data querying experience (Mode is a plus)
- Basic HTML/CSS knowledge
- Background in higher education or edtech
Benefits
- Meeting-free Friday afternoons allowing more time for heads down work and professional development
- A wide range of opportunities to foster community, learn, and grow
Company Overview
We transform knowledge into accessible and actionable intelligence for today's challenges and tomorrow's possibilities. It was founded in 1807, and is headquartered in Hoboken, NJ, US, with a workforce of 5001-10000 employees. Its website is http://www.wiley.com.Company H1B Sponsorship
Wiley has a track record of offering H1B sponsorships, with 23 in 2025, 9 in 2024, 13 in 2023, 46 in 2022, 18 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.